Document Outline

• 1 Introduction
  • 1.1 About This Guide
  • 1.2 Additional Documentation
  • 1.3 Hardware and Software Requirements
    • 1.3.1 Static IP Address
    • 1.3.2 Virtualization
  • 1.4 Overview
  • 1.5 What is a Network Fax Server?
    • 1.5.1 NET SatisFAXtion Features
    • 1.5.2 NET SatisFAXtion Components
      • 1.5.2.1 The NET SatisFAXtion Server
      • 1.5.2.2 The Administration Utility
      • 1.5.2.3 The LaunchPad Website
      • 1.5.2.4 The Report Utility
    • 1.5.3 Supported Clients
  • 1.6 Training and Professional Services
    • 1.6.1 Training
    • 1.6.2 Preconfiguration Services
    • 1.6.3 Professional Services
    • 1.6.4 Custom Professional Programming Services
  • 1.7 Technical Support
    • 1.7.1 Support Plans
      • 1.7.1.1 Included 30-day Support Plan
      • 1.7.1.2 Standard Support Plans
      • 1.7.1.3 Around-the-clock 24×7 Support Plans
  • 1.8 Product Key
  • 1.9 Software Updates
  • 1.10 Installation & Upgrade Guides
  • 1.11 Compatibility List
    • 1.11.1 VoIP Media Gateways
      • 1.11.1.1 AudioCodes MediaPack series
      • 1.11.1.2 AudioCodes TrunkPack series
      • 1.11.1.3 AudioCodes Mediant series
      • 1.11.1.4 Other SIP & T.38 capable VoIP devices
    • 1.11.2 VoIP Service Providers
    • 1.11.3 Dialogic Inc.
      • 1.11.3.1 Brooktrout TruFax Series Analog Fax Boards
      • 1.11.3.2 Brooktrout TR114 Series Analog Fax Boards
      • 1.11.3.3 Brooktrout TR1034 Series Analog Fax Boards
      • 1.11.3.4 Brooktrout TR1034 Series Digital Fax Boards
      • 1.11.3.5 Eicon Diva Server Series Digital Fax Boards
    • 1.11.4 Mainpine, Ltd.
      • 1.11.4.1 Rockforce Series Analog Fax Boards
      • 1.11.4.2 IQ Express Analog Fax Boards
    • 1.11.5 Other Class 1 / Class 2 Fax Modems
• 2 Server Administration
  • 2.1 How Faxes Flow Through the System
    • 2.1.1 Queues
    • 2.1.2 Outbound Faxes
    • 2.1.3 Inbound Faxes
  • 2.2 Fax Devices
    • 2.2.1 Additional Port Configuration
      • 2.2.1.1 Send / Receive Only Ports
        • 2.2.1.1.1 Brooktrout TR1034
      • 2.2.1.2 CSID and TSID
      • 2.2.1.3 Fax Speed
    • 2.2.2 Voice over IP
      • 2.2.2.1 A Note on Fax Server Ports versus Media Gateway Ports
      • 2.2.2.2 Configuring NET SatisFAXtion to use a VoIP device
        • 2.2.2.2.1 New AudioCodes MediaPack MP114 or MP118 Gateway
        • 2.2.2.2.2 AudioCodes or Cisco Media Gateway On Local Subnet
        • 2.2.2.2.3 Other Media Gateway, or Gateway Not On Local Subnet
        • 2.2.2.2.4 SIP Trunk Provider
      • 2.2.2.3 Using Multiple VoIP Gateways
      • 2.2.2.4 Fax Server with Multiple Network Interface Cards
    • 2.2.3 Class 1 / Class 2
      • 2.2.3.1 Configuring NET SatisFAXtion to use a Class 1 or Class 2 device
    • 2.2.4 Dialogic Brooktrout TR114
    • 2.2.5 Dialogic Brooktrout TR1034
    • 2.2.6 Dialogic Eicon Diva Server
  • 2.3 Services and Monitoring
    • 2.3.1 Internet Connectivity Requirements
    • 2.3.2 Service Account Permissions
      • 2.3.2.1 Service Account Printers
    • 2.3.3 NET SatisFAXtion Service
      • 2.3.3.1 Starting and Stopping NET SatisFAXtion
      • 2.3.3.2 Running NET SatisFAXtion as an Application
    • 2.3.4 SMTP Gateway Service
      • 2.3.4.1 Starting and Stopping the SMTP Gateway
    • 2.3.5 POP3 Gateway Service
      • 2.3.5.1 Starting and Stopping the POP3 Gateway
    • 2.3.6 NET SatisFAXtion Service Monitor
    • 2.3.7 NS-FaxMachineIntegrationServer
  • 2.4 Managing Users and Groups
    • 2.4.1 User Permissions
    • 2.4.2 User Properties
      • 2.4.2.1 General
      • 2.4.2.2 Routing
      • 2.4.2.3 Cover Sheet
      • 2.4.2.4 E-Mail
    • 2.4.3 Group Properties
    • 2.4.4 Built In Users and Groups
      • 2.4.4.1 System Users
      • 2.4.4.2 System Groups
    • 2.4.5 Creating, Modifying and Deleting Users
      • 2.4.5.1 Creating a User
      • 2.4.5.2 Modifying a User
      • 2.4.5.3 Deleting a User
    • 2.4.6 Creating, Modifying and Deleting Groups
      • 2.4.6.1 Creating a Group
      • 2.4.6.2 Modifying a Group
      • 2.4.6.3 Deleting a Group
      • 2.4.6.4 Adding a User to a Group
      • 2.4.6.5 Removing a User from a Group
    • 2.4.7 Autoenroll
    • 2.4.8 Importing Users
      • 2.4.8.1 Active Directory
      • 2.4.8.2 Excel Spreadsheet
      • 2.4.8.3 XML
        • 2.4.8.3.1 User List Import/Export XML File Format
    • 2.4.9 Exporting Users
      • 2.4.9.1 Excel Spreadsheet
      • 2.4.9.2 XML
    • 2.4.10 Enabling and Using Advanced User Settings
      • 2.4.10.1 CSID / TSID
      • 2.4.10.2 ANI
      • 2.4.10.3 Per-User Delivery Format
      • 2.4.10.4 Email Notifications for Non-Email Clients
      • 2.4.10.5 User Database
  • 2.5 Inbound Faxes
    • 2.5.1 Routing Methods
      • 2.5.1.1 Manual Routing
      • 2.5.1.2 Line Routing
      • 2.5.1.3 DID / DTMF / DNIS Routing
        • 2.5.1.3.1 DTMF
        • 2.5.1.3.2 Strip Digits from Front or Back of DID
      • 2.5.1.4 CSID Routing
      • 2.5.1.5 Caller ID / ANI Routing
      • 2.5.1.6 T.30 Subaddress Routing
      • 2.5.1.7 Inbound Routing Capabilities By Device
        • 2.5.1.7.1 AudioCodes MediaPack, Mediant, and TrunkPack
          • 2.5.1.7.1.1 Emulating Line Routing
        • 2.5.1.7.2 Brooktrout Fax Cards
        • 2.5.1.7.3 Eicon Diva Server
        • 2.5.1.7.4 MainPine RockForce / IQ Express
        • 2.5.1.7.5 Any T1 or PRI Equipment / Any Other VoIP Equipment
      • 2.5.1.8 Enabling DTMF Collection
        • 2.5.1.8.1 AudioCodes MediaPack MP114 / MP118
        • 2.5.1.8.2 Dialogic Brooktrout Fax Cards
        • 2.5.1.8.3 Dialogic Eicon Diva Server
        • 2.5.1.8.4 Mainpine Rockforce / IQ Express
      • 2.5.1.9 Refusing Unrouted Faxes
    • 2.5.2 Routing to Users and Groups
      • 2.5.2.1 Routing to Users
      • 2.5.2.2 Routing to Groups
        • 2.5.2.2.1 Round Robin Routing
    • 2.5.3 Delivering Faxes to Clients
      • 2.5.3.1 Email
      • 2.5.3.2 Microsoft Fax
      • 2.5.3.3 Fax Machine Integration Server
      • 2.5.3.4 Delivering to Both Email and Microsoft Fax
      • 2.5.3.5 Delivering to Both Email and Fax Machine Integration Server
    • 2.5.4 Fax Export
      • 2.5.4.1 Configuring Export
      • 2.5.4.2 Global vs. Per-User Export
      • 2.5.4.3 Exporting to a Network Share (UNC Path)
      • 2.5.4.4 File Name Format
      • 2.5.4.5 Information TXT/XML File
        • 2.5.4.5.1 Moving from the Legacy Export System to Workflow Export
          • 2.5.4.5.1.1 Disable Legacy Export
          • 2.5.4.5.1.2 Publish Export Workflows
          • 2.5.4.5.1.3 Configure Export
    • 2.5.5 Autoprint
      • 2.5.5.1 Global Autoprint
      • 2.5.5.2 Group Autoprint
      • 2.5.5.3 Autoprint everything that comes in on a line
      • 2.5.5.4 Autoprint everything that comes in on a DID
  • 2.6 Outbound Faxes
    • 2.6.1 Errors and Retries
      • 2.6.1.1 Number of Retries
      • 2.6.1.2 Intelligent Retry
      • 2.6.1.3 Retry Interval
      • 2.6.1.4 Which Errors are Retried
      • 2.6.1.5 Customizing Retryable Errors
    • 2.6.2 Dialing the Same Number More Than Once
    • 2.6.3 Outbound Number Validation
      • 2.6.3.1 Starting the Validation Editor
      • 2.6.3.2 Adding a Validation Rule
      • 2.6.3.3 Testing Validation Rules
      • 2.6.3.4 Scenario: Seven Digit Local Dialing
      • 2.6.3.5 Scenario: Ten Digit Local Dialing
      • 2.6.3.6 Scenario: Dial As-Is (No Validation)
      • 2.6.3.7 Scenario: Adding Access Codes
      • 2.6.3.8 Adding Pauses to the Dial String
    • 2.6.4 ANI (Caller ID)
    • 2.6.5 Cover Sheet Templates
      • 2.6.5.1 Cover Sheet Templates for Email Users
      • 2.6.5.2 Selecting Cover Sheet Templates
      • 2.6.5.3 Cover Sheet Selection
      • 2.6.5.4 When Cover Sheets Will Be Used
      • 2.6.5.5 Cover Sheet Variables
      • 2.6.5.6 Forcing Cover Sheets
    • 2.6.6 Outbound Document Conversion
      • 2.6.6.1 What is Document Conversion?
      • 2.6.6.2 Server-Side Conversion vs. Client-Side Conversion
      • 2.6.6.3 Common Conversion Helper Applications
      • 2.6.6.4 Troubleshooting Conversion Errors
        • 2.6.6.4.1 IMPORTANT: Verify Log On Account
        • 2.6.6.4.2 Determine File Types Submitted
        • 2.6.6.4.3 Look Up File Association
        • 2.6.6.4.4 Call Application’s “printto” Action
        • 2.6.6.4.5 If Manual Testing Doesn't Reveal the Problem
      • 2.6.6.5 Common Issues
        • 2.6.6.5.1 Adobe Acrobat
        • 2.6.6.5.2 Microsoft Word
        • 2.6.6.5.3 WordPerfect
        • 2.6.6.5.4 Microsoft Word Viewer / Excel Viewer:
        • 2.6.6.5.5 Microsoft Snapshot Viewer
      • 2.6.6.6 PCL Converter
    • 2.6.7 Fax Export
    • 2.6.8 Autoprint
  • 2.7 Reporting
    • 2.7.1 Using Reports
      • 2.7.1.1 Saving Reports
      • 2.7.1.2 Printing Reports
    • 2.7.2 Basic Reporting
    • 2.7.3 Usage Graphs
    • 2.7.4 SQL Database Structure
      • 2.7.4.1 Table Columns
  • 2.8 Billing Codes
    • 2.8.1 User Billing Codes
    • 2.8.2 Custom Billing Codes
      • 2.8.2.1 Using the Custom Billing Code
  • 2.9 Email Integration
    • 2.9.1 POP3 Gateway
      • 2.9.1.1 How the POP3 Gateway Operates
      • 2.9.1.2 Mail Server Requirements
      • 2.9.1.3 Mailbox Requirements
      • 2.9.1.4 Installing the POP3 Gateway
        • 2.9.1.4.1 Create a POP3 Mailbox
        • 2.9.1.4.2 Install the POP3 Gateway
        • 2.9.1.4.3 Verify Functionality
      • 2.9.1.5 Configuring the POP3 Gateway
    • 2.9.2 SMTP Gateway
      • 2.9.2.1 How the SMTP Gateway Operates
      • 2.9.2.2 Mail Server Requirements
      • 2.9.2.3 Installing the SMTP Gateway
        • 2.9.2.3.1 Choose a Domain Name
        • 2.9.2.3.2 Install the SMTP Gateway
        • 2.9.2.3.3 Configure Mail Server
        • 2.9.2.3.4 Verify Functionality
      • 2.9.2.4 Configuring the SMTP Gateway
      • 2.9.2.5 Generic SMTP Routing
      • 2.9.2.6 Exchange 2003 Routing
        • 2.9.2.6.1 Open Exchange System Manager and Review Existing SMTP Connectors
        • 2.9.2.6.2 Add the SMTP Connector
        • 2.9.2.6.3 General Tab
        • 2.9.2.6.4 Address Space Tab
        • 2.9.2.6.5 Advanced Tab
        • 2.9.2.6.6 Disable Out of Office and Auto Replies
        • 2.9.2.6.7 Disable the Intelligent Message Filter for Inbound Faxes
        • 2.9.2.6.8 Configuring DNS to Allow Off-Site Access
      • 2.9.2.7 Exchange 2007 and Exchange 2010 Routing
        • 2.9.2.7.1 Add a Send Connector to the Hub Transport
        • 2.9.2.7.2 Disable Out of Office and Auto Replies
        • 2.9.2.7.3 Allow TNEF
        • 2.9.2.7.4 Enable Message Relaying
        • 2.9.2.7.5 Configuring DNS to Allow Off-Site Access
    • 2.9.3 Email Addressing
      • 2.9.3.1 SMTP Address Format
      • 2.9.3.2 POP3 Address Format
      • 2.9.3.3 Additional Email Flags
    • 2.9.4 User Authentication
      • 2.9.4.1 Authentication in Email Subject
    • 2.9.5 Delivery & Non-Delivery Notifications
    • 2.9.6 File Name Whitelist & Blacklist
    • 2.9.7 Troubleshooting Email Issues
      • 2.9.7.1 Outbound Fax POP3
        • 2.9.7.1.1 Mail Client
        • 2.9.7.1.2 Mailbox
        • 2.9.7.1.3 Fax Server
      • 2.9.7.2 Outbound Fax SMTP
        • 2.9.7.2.1 Mail Client
        • 2.9.7.2.2 Mail Server
        • 2.9.7.2.3 Fax Server
      • 2.9.7.3 Inbound Fax SMTP
        • 2.9.7.3.1 Fax Server
        • 2.9.7.3.2 SMTP Logs
        • 2.9.7.3.3 Mail Server
  • 2.10 Connector API / ASCII Packet / ClarityNS
    • 2.10.1 Enabling and Configuring the Connector API Module
    • 2.10.2 Controlling the Number of Packets Read By the Server
    • 2.10.3 Multiple Order Packet Folders
      • 2.10.3.1 Copy Connector API DLL
      • 2.10.3.2 Create NET SatisFAXtion Account
      • 2.10.3.3 Create Registry Key
      • 2.10.3.4 Add New DLL to the Server Load List
  • 2.11 Scanner / MFP
    • 2.11.1 Xerox
      • 2.11.1.1 Basic Configuration
      • 2.11.1.2 Delivery and Non-Delivery Notifications
        • 2.11.1.2.1 Printing Notifications
        • 2.11.1.2.2 Emailing Notifications
    • 2.11.2 HP Digital Sender
      • 2.11.2.1 Basic Configuration
      • 2.11.2.2 Delivery and Non-Delivery Notifications
        • 2.11.2.2.1 Printing Notifications
        • 2.11.2.2.2 Emailing Notifications
  • 2.12 Other Topics
    • 2.12.1 Enabling Debug Logging
      • 2.12.1.1 IPFax
      • 2.12.1.2 Class1
      • 2.12.1.3 Class2
      • 2.12.1.4 Brooktrout TR1034 (BOS_MAN)
      • 2.12.1.5 Brooktrout TR114 (BT_MAN)
      • 2.12.1.6 HTTP Service
      • 2.12.1.7 SMTP
      • 2.12.1.8 POP3
      • 2.12.1.9 Workflow
      • 2.12.1.10 CAS20
• 3 Clients
  • 3.1 Client Protocols
    • 3.1.1 CAS
      • 3.1.1.1 Network Challenges for CAS Clients
        • 3.1.1.1.1 Multiple NICs
        • 3.1.1.1.2 Separate Subnet
        • 3.1.1.1.3 Force HTTP Connections
    • 3.1.2 HTTP
      • 3.1.2.1 Requirements
        • 3.1.2.1.1 DNS Resolution of Server Name
        • 3.1.2.1.2 Port
      • 3.1.2.2 Using HTTP Clients over the Internet
    • 3.1.3 SMTP
      • 3.1.3.1 Using SMTP Clients over the Internet
  • 3.2 FaxOut Client Suite
    • 3.2.1 Installing
      • 3.2.1.1 Software Requirements
      • 3.2.1.2 Installing the FaxOut Client Suite
        • 3.2.1.2.1 Creating a New Fax User Account
        • 3.2.1.2.2 Looking Up an Existing Fax User Account
    • 3.2.2 Sending Faxes
    • 3.2.3 Receiving Faxes
    • 3.2.4 Components
      • 3.2.4.1 FaxOut Printer
      • 3.2.4.2 Outlook Addin
      • 3.2.4.3 Popup Notifier
      • 3.2.4.4 Office Addin
    • 3.2.5 Office Integration
    • 3.2.6 Previewing Outbound Faxes
    • 3.2.7 Inbound Fax Notification
    • 3.2.8 Managing Cover Sheet Templates
    • 3.2.9 Scheduling Faxes
    • 3.2.10 Forwarding Received Faxes to A Fax Number
    • 3.2.11 Annotating Received Faxes
    • 3.2.12 Using Billing Codes to Track Faxes
    • 3.2.13 Advanced Print Automation
    • 3.2.14 Using the FaxOut Client Suite without Outlook
  • 3.3 Connector for Microsoft Fax
    • 3.3.1 Installing
      • 3.3.1.1 Software Requirements
      • 3.3.1.2 Installing the Connector for Microsoft Fax
  • 3.4 Administration Program
• 4 Appendices
  • 4.1 Error Code Reference
    • 4.1.1 4228–4323: Document Conversion
    • 4.1.2 1032–1140: Class 1 Driver
    • 4.1.3 1281–1626: Class 2 Driver
    • 4.1.4 Brooktrout Driver
    • 4.1.5 Serial Modem Driver
    • 4.1.6 27951–28027: IPFax Driver
    • 4.1.7 28160–28240: SIP 300 Messages
    • 4.1.8 28439: SIP 400 Messages
    • 4.1.9 28672–28685: SIP 500 Messages
    • 4.1.10 28928–28934: SIP 600 Messages
    • 4.1.11 29185–29311: Q.850 Cause Codes
      • 4.1.11.1 Normal Class
      • 4.1.11.2 Resource Unavailable Class
      • 4.1.11.3 Service or Option Unavailable Class
      • 4.1.11.4 Service or Option Not Available Class
      • 4.1.11.5 Invalid Message Class
      • 4.1.11.6 Protocol Error Class
      • 4.1.11.7 Internetworking Class
    • 4.1.12 29997–30089: Port Server Client
    • 4.1.13 30209–30266 Portafax Driver
    • 4.1.14 18415619–18415628: Port Server Client Driver
  • 4.2 Registry Configuration Reference
    • 4.2.1 [HKEY_LOCAL_MACHINE\Software\FaxBack]
      • 4.2.1.1 ICANFax Global
        • 4.2.1.1.1 ICANFax Device
      • 4.2.1.2 Class1 Global
        • 4.2.1.2.1 Class1 Device
      • 4.2.1.3 Class2 Global
        • 4.2.1.3.1 Class2 Device
      • 4.2.1.4 Convert
      • 4.2.1.5 IP_FAX Global
        • 4.2.1.5.1 IP_FAX Device
      • 4.2.1.6 DotFax Plugin
      • 4.2.1.7 Administration
        • 4.2.1.7.1 Loader
      • 4.2.1.8 Archive
      • 4.2.1.9 ASCIIPacketServer
      • 4.2.1.10 AutoPrint
        • 4.2.1.10.1 Login
        • 4.2.1.10.2 Network
        • 4.2.1.10.3 OtherSettings
        • 4.2.1.10.4 PrinterSettings
        • 4.2.1.10.5 Settings
      • 4.2.1.11 CAS20
      • 4.2.1.12 CASDrive
      • 4.2.1.13 CASPost
      • 4.2.1.14 EMEnroll
      • 4.2.1.15 FaxBackX
      • 4.2.1.16 Install
      • 4.2.1.17 Logger
        • 4.2.1.17.1 Parameters
      • 4.2.1.18 LoggingServer
        • 4.2.1.18.1 Parameters
        • 4.2.1.18.2 TableNames
      • 4.2.1.19 LogonDialog
      • 4.2.1.20 NF_Setup
      • 4.2.1.21 Nrouter
      • 4.2.1.22 POP3Post
      • 4.2.1.23 PropToJSD
      • 4.2.1.24 ReportClient
        • 4.2.1.24.1 Parameters
      • 4.2.1.25 ReportServer
        • 4.2.1.25.1 Parameters
      • 4.2.1.26 SMTPPost
      • 4.2.1.27 ULImport
      • 4.2.1.28 UserListImport
      • 4.2.1.29 WLoader
  • 4.3 Glossary