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2 – Server Administration NET SatisFAXtion 8.6 Manual 46
garbled or incomplete faxes, failed fax transmissions and lost or misdirected
faxes.
2.5.1
Routing Methods
Not all fax devices can perform all methods of routing. Be sure to check the
capabilities of your device.
2.5.1.1 Manual Routing
Manual routing is the simplest form of routing, and is only used when there isn’t
enough information to route to a unique user or group. With manual routing, the
only way faxes get delivered to users is when a Router or Supervisor level user
uses the Administration program to view each fax, make a decision about who it
should go to, and forwards the fax to a user or group.
To manually forward, run the Administration program and log in. Go to the Inbox
(Received Queue) using the View ► Inbox menu. You will see a list of unrouted
faxes. Double-click on one of the faxes and you will see the first page of the fax
in the bottom pane. Note that if you are logging in as a Router level user, you will
only be able to see the first page. Once you have made a decision who to route
the fax to, right-click on it and click Forward. A window will open listing all groups
and users. Select the group or user to route the fax to (multiple users can be
selected by holding down the Control key). Click Forward. The fax will leave the
Inbox. Repeat this process until the Inbox is empty, and be sure to check the
Inbox frequently to route any new faxes that are received.
2.5.1.2 Line Routing
Note that line routing is only possible using Brooktrout analog boards, Mainpine
and Class 1/Class 2 modems. It is not used with PRI/T1 or VoIP fax devices.
AudioCodes MediaPacks can emulate line routing with DID numbers per port.
See
2.5.1.7.1 AudioCodes MediaPack MP114 / MP118 for details.
Line routing is used when each physical phone line attached to your fax
hardware has a unique phone number. When a fax is received, it is immediately
routed to the associated user or group. A user can only be assigned a single
phone line, but groups can be assigned multiples.
Since NET SatisFAXtion can’t know which phone number belongs to which port,
assigning phone lines can be tricky. The fax server will show you the names of
the fax ports, not the phone number of the line that’s plugged in. These names
come from the modem and so may not even be in the same order as the
physical jacks on the card. The easiest way to determine which phone line
corresponds to which port name is by sending in a fax: when the fax is received,
look in the Administration program Inbox and scroll over to the Port column.
That is the name of the port the fax was received on.
To line route, run the Administration program and log in. Go to the User
Administration section using the View ► User Administration menu. Select the
user or group you wish to route to, right-click on it and select Modify User or
Modify Group. Change to the Routing tab. In the Line box, select the line(s) you
wish to route to this user or group. Click OK. Note that if the line is already
assigned to a different user or group it will not show up in the list.