AltiGen comm ACM 5.1 - Manual (Page 116)

Chapter 7: Auto Attendant Configuration
102 AltiWare ACM 5.1 Administration Manual
To install professionally recorded phrases or prompts:
1. Assign a prompt number to each prompt you would like recorded. Or give the prompt
a unique identifying name. AltiGen-supplied phrases are numbered, but phrases
don’t have to be numbered.
2. Submit your prompt script and prompt name to the recording studio.
3. Instruct the recording studio to record prompts in either 8KHz or 11.025KHz mono
in the WAVE format.
4. Ask the studio to convert the WAVE file(s) into the proper AltiWare format.
•
If using Worldly Voices, this conversion is done for you.
• If you are using a studio other than Worldly Voices, use the Voice File Conversion
utility. This utility converts an audio file recorded at either 8KHz or 11.025KHz in
the WAVE format to an AltiWare playable audio file.
5. Once you receive the prompts in the AltiWare format, place them in the
C:\PostOffice\phrases\LangCustom directory on the AltiGateway that is
running AltiServ.
Your prompts are now ready to be used.