AltiGen comm ACM 5.1 - Manual (Page 118)

Chapter 2: Multilingual Configuration
10 AltiWare ACM 5.1 Administration Manual
• Enable the extension user to change the preferred language for the extension by
using a feature code #12, if desired.
• Configure the Language Setting in DNIS, if desired.
Creating Language Phrase Packages
For each set of phrases you want in a different language, you need to have phrases
recorded in that language. See “Using Professionally Recorded Phrases” on page 101 for
details. Each language’s phrase package must contain phrase files, and two text files:
one text file that lists syntax rules for numbers, and one that lists syntax rules for
sentence structure, since these vary from language to language.
The phrase files will have the exact same name/number as in the default language
directory and will be part of the same AA, but they will be stored in a different directory.
Note: AltiGen authorized distributors in each country will perform localization
procedures to create language packages, including syntax rules for numbers and
sentence structure for their local market. For international customers, please
contact the authorized AltiGen distributor in your country to obtain localized
language phrases.
Storing Language Phrase Packages
Additional language phrases (system and custom) and syntax styles need to be copied
to the correct directory before system startup, so that the system can recognize them.
If they are added after system startup, AltiWare needs to be shut down and restarted,
before the directories are recognized.
Figure 1 illustrates the directory storage structure for language phrases.
Figure 1. Storage structure for multilingual phrases
The directories Lang1 and LangCustom contain the phrases of the system default
language.
Phrases for language X should be saved in a pair of directories:
Lang_X
and
LangCustom_X
. Lang_X stores the phrases required by the system, and LangCustom_X
stores your custom phrases.
For example, to add a language for Mexico, you need to create two directories:
•
Lang_Mexico
•
LangCustom_Mexico