RISCO Group RISCO Application Server - Manual (Page 67)

Appendix B: E-mail Notification
Among the features of RISCO Cloud is the ability to notify the administrator by email to provide
information concerning system status.
A query is run periodically that gathers statistics concerning control panels that are offline and/or
have a trouble condition. The interval between these queries can be configured by RISCO to meet
the requirements of the application.
The resulting email appears as follows:
Subject:
Control panels Offline and Trouble statistics for [server current time]
Body:
Never connected = [number of panels never connected]
Trouble = [number of panels with a trouble condition
Trouble for more than [pre-configured parameter] seconds = [number of panels
with a long-term trouble condition]
Offline Armed = [number of panels that went offline while armed]
Offline Disarmed = [number of panels that went offline while disarmed]
Offline for more than [pre-configured parameter] seconds = [number of long-term
offline panels]
Total CPs checked = [total number of panels offline and/or with trouble
conditions]
In addition, various system events cause RISCO Cloud to send an email to the administrator. The
following table provides an explanation for these email messages.
Table 4: RISCO Cloud Administrator e-mails
E-mail Subject E-mail Body Explanation and Required Action
Primary RISCO Cloud DB
Server unreachable!
-or-
Backup RISCO Cloud DB
Server unreachable! Primary RISCO Cloud DB Server
unreachable!
-or-
Backup RISCO Cloud DB Server
unreachable! One of RISCO Cloud modules has detected a failure to
connect to the database.
Using the DB Servers Information page in the Web
Administration application (see p. 037, Table 11),
check the status of the connection to the primary and
backup databases.
If there is a problem with one of the database
connections, check the status of the DB service
master/slave using the services snap-in.
If the service is not running, enter the OS event viewer
and search for the errors that may have caused the
problem.
Backup RISCO Cloud DB
Server became reachable! Backup RISCO Cloud DB Server
became reachable! The connection to the Backup RISCO Cloud database
is restored.
Inconsistent RISCO Cloud DB
metadata on primary DB
server!
-or-
Inconsistent RISCO Cloud DB
metadata on backup DB
server! [the textual data in the exception
generated when the metadata was
checked] Call RISCO’s technical support department.