RISCO Group RISCO Application Server - Manual (Page 69)

E-mail Subject E-mail Body Explanation and Required Action
SMS Send Error An error occurred while trying to
send SMS message!
SMS Error: [error code enumerator] The RISCO Cloud is unable to send SMS messages.
This may happen because the SMS service is down or
not accessible.
Check the status of the SMS sending service using the
Services snap-in.
Make sure that the COM port used by the SMS
services is not configured for any other service or
device.
Check the connection between the SMS transmitter
and the server on which the SMS service is installed.
Check the SMS transmitter for any problem with its
functionality or SIM card.
If required, call RISCO’s technical support department
for assistance.
Incorrect Configuration
Parameters No SMTP server specified in
configuration file!
-or-
No email address for sending
specified in configuration file!
-or-
No SMS server URL specified in
configuration file.
-or-
No SMS server Port specified in
configuration file.
-or-
The ESWS service is unable to
connect to the SMS service. The RISCO Cloud is unable to send event forwarding
email or SMS messages.
In the case of error messages related to email sending,
check the integrity and existence of the SMTP address
at the gateway and RISCO Cloud admin SMTP
address.
In the case of error messages related to SMS sending,
edit the SMS configuration file and restart the SMS
sending service in the OS.
Check that the SMS IP address and port in the ESWS
wizard are correctly configured and that the SMS
service is running.
Socket Error An error occurred during setup of
socket!
SMS Error: [Error Code
Enumerator] Call RISCO’s technical support department.
Primary CPWS is
unreachable!
-or-
Backup CPWS is
unreachable!
Primary CPWS is unreachable!
URL: [CPWS Primary URL]
-or-
Backup CPWS is unreachable!
URL: [CPWS Backup URL]
Call RISCO’s technical support department for
assistance.