FARGO electronic HDP700 - Manual (Page 5)

Table of Contents
SPECIFICATIONS .............................................................................................................. 1-1
Regulatory Compliances ............................................................................................... 1-1
Agency Listings ............................................................................................................ 1-2
Technical Specifications ................................................................................................ 1-2
GENERAL TROUBLESHOOTING ...................................................................................... 2-1
2.1 Contacting FARGO Technical Support ............................................................... 2-1
2.2 LCD Display Messages ..................................................................................... 2-2
2.3 Communications Errors ..................................................................................... 2-4
2.3.1 System does not meet requirements ......................................................... 2-4
2.3.2 A driver or application is conflicting with the FARGO driver ......................... 2-4
2.3.3 Using an inadequate data cable................................................................ 2-4
2.3.4 Interference from an external device......................................................... 2-4
2.3.5 Cannot print from application.................................................................... 2-4
2.3.6 Parallel port mode set incorrectly .............................................................. 2-4
2.3.7 Inadequate hard drive space .................................................................... 2-4
2.4 Card Feed Errors .............................................................................................. 2-6
2.4.1 Two or more cards are feeding at the same time or cards
are feeding improperly ...................................................................... 2-6
2.4.2 Card is stalling on or at the feed rollers...................................................... 2-6
2.4.3 Card jamming on the Flipper Table ........................................................... 2-6
2.4.4 Printer is unable to align flipper ................................................................. 2-6
2.4.5 Card feeds improperly off the Flipper Table ............................................... 2-6
2.5 Encoding Errors ................................................................................................. 2-7
2.5.1 No ENC Response .................................................................................. 2-7
2.5.2 No Mag Encoder...................................................................................... 2-7
2.5.3 Mag Encode Failed .................................................................................. 2-7
2.5.4 Card Jam: Mag ........................................................................................ 2-7
2.5.5 No Smart Encoder ................................................................................... 2-7
2.5.6 Smart Encode Failed ............................................................................... 2-7
2.5.7 Card Jam: Smart ..................................................................................... 2-7
2.5.8 Unable to read encoded data.................................................................... 2-7
2.5.9 Data intended for the magnetic stripe was printed on the card .................... 2-8
2.6 Printing Process Errors ..................................................................................... 2-9
2.6.1 Aligning Ribbon Error............................................................................... 2-9
2.6.2 Print Ribbon ............................................................................................ 2-9
2.6.3 Print Ribbon Out ...................................................................................... 2-9
2.6.4 Wrong Print Ribbon.................................................................................. 2-9
2.6.5 Head Lift ................................................................................................. 2-9
2.6.6 Printer pausing between panels ................................................................ 2-9
2.6.7 Printhead Temp..................................................................................... 2-10
2.6.8 Printer Open.......................................................................................... 2-10
2.7 Transfer Process Errors .................................................................................. 2-11
2.7.1 Transfer Film Drive Error........................................................................ 2-11
2.7.2 Laminator Cooling Error ......................................................................... 2-11
2.7.3 Card Jam .............................................................................................. 2-11
2.7.4 Temperature Timeout............................................................................. 2-12
2.7.5 Transfer Lift ........................................................................................... 2-12
2.8 Output Errors .................................................................................................. 2-13
2.8.1 Cards feed into the Output Stacker, but are not lifted up into place............ 2-13