Documentation feedback, Requesting technical support, Self-help online tools and resources – Juniper Networks MX480 User Manual

Page 23: Xxiii requesting technical support, Xxiii

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Table 2: Text and Syntax Conventions (continued)

Examples

Description

Convention

J-Web GUI Conventions

In the Logical Interfaces box, select

All Interfaces

.

To cancel the configuration, click

Cancel

.

Represents J-Web graphical user
interface (GUI) items you click or select.

Bold text like this

In the configuration editor hierarchy,
select Protocols>Ospf.

Separates levels in a hierarchy of J-Web
selections.

> (bold right angle bracket)

Documentation Feedback

We encourage you to provide feedback, comments, and suggestions so that we can
improve the documentation. You can send your comments to

[email protected]

, or fill out the documentation feedback form at

https://www.juniper.net/cgi-bin/docbugreport/

. If you are using e-mail, be sure to include

the following information with your comments:

Document or topic name

URL or page number

Software release version (if applicable)

Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need post-sales technical support, you can access
our tools and resources online or open a case with JTAC.

JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at

http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf

.

Product warranties—For product warranty information, visit

http://www.juniper.net/support/warranty/

.

JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:

xxiii

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