Documentation feedback, Requesting technical support, Self-help online tools and resources – Juniper Networks MX480 User Manual

Page 23: Xxiii requesting technical support, Xxiii

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Table 2: Text and Syntax Conventions (continued)

Examples

Description

Convention

J-Web GUI Conventions

•

In the Logical Interfaces box, select

All Interfaces

.

•

To cancel the configuration, click

Cancel

.

Represents J-Web graphical user
interface (GUI) items you click or select.

Bold text like this

In the configuration editor hierarchy,
select Protocols>Ospf.

Separates levels in a hierarchy of J-Web
selections.

> (bold right angle bracket)

Documentation Feedback

We encourage you to provide feedback, comments, and suggestions so that we can
improve the documentation. You can send your comments to

[email protected]

, or fill out the documentation feedback form at

https://www.juniper.net/cgi-bin/docbugreport/

. If you are using e-mail, be sure to include

the following information with your comments:

•

Document or topic name

•

URL or page number

•

Software release version (if applicable)

Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need post-sales technical support, you can access
our tools and resources online or open a case with JTAC.

•

JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at

http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf

.

•

Product warranties—For product warranty information, visit

http://www.juniper.net/support/warranty/

.

•

JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:

xxiii

Copyright © 2013, Juniper Networks, Inc.

About the Documentation

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