Juniper Networks MX480 - Manual (Page 339)

APPENDIX G
Contacting Customer Support and
Returning MX480 Hardware
• Locating MX480 Component Serial Numbers on page 315
• Contacting Customer Support on page 327
• Returning a Hardware Component to Juniper Networks, Inc. on page 327
• Tools and Parts Required to Replace Components from an M Series, MX Series, or T
Series Router on page 328
• Packing the MX480 Router for Shipment on page 329
• Guidelines for Packing Router Components for Shipment on page 330
Locating MX480 Component Serial Numbers
• Displaying MX480 Router Components and Serial Numbers on page 315
• MX480 Chassis Serial Number Label on page 317
• MX480 SCB Serial Number Label on page 318
• MX480 DPC Serial Number Label on page 319
• MX480 FPC Serial Number Label on page 320
• MX480 PIC Serial Number Label on page 321
• MX480 MPC Serial Number Label on page 322
• MX480 MIC Serial Number Label on page 323
• MX480 Power Supply Serial Number Label on page 325
• MX480 Routing Engine Serial Number Label on page 326
Displaying MX480 Router Components and Serial Numbers
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To display all of the
router components and their serial numbers, enter the following command-line interface
(CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis JN10B6596AFB MX480
315 Copyright © 2013, Juniper Networks, Inc.