Or t series router – Juniper Networks MX480 User Manual
Page 352
For more information about return and repair policies, see the customer support Web
page at
.
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) using the Case Manager link at
or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the
United States).
To return a hardware component:
1.
Determine the part number and serial number of the component.
2.
Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
You can send e-mail or telephone as described above.
3.
Provide the following information in your e-mail message or during the telephone call:
•
Part number and serial number of component
•
Your name, organization name, telephone number, and fax number
•
Description of the failure
4.
The support representative validates your request and issues an RMA number for
return of the component.
5.
Pack the component for shipment.
Related
Documentation
Contacting Customer Support on page 327
•
•
Guidelines for Packing Router Components for Shipment on page 330
Tools and Parts Required to Replace Components from an M Series, MX Series, or T
Series Router
To remove components from the router or the router from a rack, you need the following
tools and parts:
•
2.5-mm flat-blade (–) screwdriver, for detaching alarm relay terminal block
•
7/16-in. (11 mm) nut driver
•
Blank panels to cover empty slots
•
Electrostatic bag or antistatic mat, for each component
•
Electrostatic discharge (ESD) grounding wrist strap
•
Flat-blade (–) screwdriver
•
Mechanical lift, if available
•
Phillips (+) screwdrivers, numbers 1 and 2
•
Rubber safety cap for fiber-optic interfaces or cable
•
Wire cutters
Copyright © 2013, Juniper Networks, Inc.
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MX480 3D Universal Edge Router Hardware Guide