ProSoft Technology PS69-DPM - Manual (Page 127)

PS69-DPM ♦ CompactLogix or MicroLogix Platform Contents
PROFIBUS DPV1 Master User Manual
ProSoft Technology, Inc. Page 127 of 130
October 1, 2014
8 Support, Service & Warranty
In This Chapter
 Contacting Technical Support ..............................................................127
 Warranty Information ...........................................................................128
8.1 Contacting Technical Support
ProSoft Technology, Inc. is committed to providing the most efficient and effective support
possible. Before calling, please gather the following information to assist in expediting this
process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or Fieldbus devices interfaced to the module, if any.
Note: For technical support calls within the United States, an emergency after-hours answering system allows
24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support Engineers.
Detailed contact information for all our worldwide locations is available on the following page.