HP 2000CP 2500CP User Manual
Page 19
Troubleshooting
1-7
HP DesignJet CP Series Printers
What Can I do when a System Error Code Appears on the
Front-Panel Display?
Chapter 2 contains a list of system error codes and their respective
descriptions and recommended corrective actions. Only try one
recommended action at a time and check if the error code has disappeared.
If you have an error code which is not documented in this Service Manual or
you have an error which you cannot resolve, then report the error to the HP
Response Center or the nearest HP Support Office. When reporting the
error, have the following information ready:
D
Model and Serial Number of the printer.
D
Which firmware revision the printer is using.
D
The complete error number.
D
The Service Print (Utilities / Service Tests).
D
The Current configuration sheet.
D
Which software application the customer is using (name, version, etc.).
D
Is the problem reproducible by you?
D
Additional comments about the usage, the setting, etc..
Have you performed a Service Test on the Failed
Component/Assembly?
If possible, always perform a Service Test on the component/assembly that
you are about to replace, just to make sure that is the component/assembly
that has failed. If the test on that component/assembly passes, you
should NOT replace it. For information on the Service Tests and how to
use them
' Chapter 4.