HP 2000CP 2500CP - Manual (Page 29)

Troubleshooting 1-17 HP DesignJet CP Series Printers
Troubleshooting Table 1
Problem Hazy stripe in
dark or black
area with
Hi/Semi Gloss
Photo Light line,
any media High Gloss/
Semi Gloss
Photo
problems Non-HP
medias
Solutions Check that
black contains
undercolor
(send RGB to
printer, or add
33% CMY to
black areas
yourself)
Try higher
image quality
setting Try higher
image quality
setting Try different
refill types
A,B or C
Make sure
type B or
default refill
is selected Switch
between Type
A and B
refills Make sure
type B or
default refill
is selected Use higher
image quality
settings
Use higher image quality settings
Use a LOWER image quality setting
Use HP media
Troubleshooting Table 2
Problem Missing color
PRIOR to refill Missing nozzles
AFTER refill Poor start-up
AFTER refill
Reason Printhead is out
of ink (but got a
little more when
it refilled) Error hiding
does not work in
the first swath
after a type B
refill Occasional
occurrence
First swath after a Type B refill
Solution Replace
printhead None/ replace
printhead Check
printheads/
recover
printheads