System error codes – HP 2000CP 2500CP User Manual

Page 37

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System Error Codes

HP DesignJet CP Series Printers

System Error Codes

System error codes are hexa-decimal based numbers generally caused by
internal system errors. The following pages contain a list of system error
codes and their respective descriptions and recommended corrective actions.

The following table gives a quick explanation of the error codes:

Error code

Type of Problem

0100xx

Electrical Failure

010xxx

EEROM Failure

02xxxx

Mechanical Failure

04xxxx

MIO Card Error

05xxxx

X-mark Error

06xxxx

Line Sensor Error

07xxxx

Firmware Failure

08xxxx

PostScript Error

09xxxx

Hard Disk Failure

If you have an error code which is not documented in this Service Manual or
you have an error which you cannot resolve, then report the error to the HP
Response Center or the nearest HP Support Office. When reporting the
error, have the following information ready:

D

Model and Serial Number of the printer.

D

Which firmware revision the printer is using.

D

The complete error number.

D

The Service Print (Utilities / Service Tests).

D

The Current configuration sheet.

D

Which software application the customer is using (name, version, etc.).

D

Is the problem reproducible by you?

D

Additional comments about the usage, the setting, etc..

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