GE Industrial Solutions GE Zenith Series DPB - Manual (Page 96)

88 Installation & Operation Manual, GE Series DPB Busway
March 25, 2013, Rev 0 GE Confidential
Series DPB Busway Installation & Operation Manual
APPENDIX G: SERVICE
The GE Service Department is proud to provide support for its broad range of power quality products. Our commitment to
servicing these products begins with our START UP service, and continues with our factory Warranty and is continuously
maintained through our Preventative Maintenance Contracts.
GE’s STANDARD WARRANTY
GE’s Standard Warranty is good for all products for 18 months following shipment or 12 months after
START UP, whichever comes first. After the warranty period is over, customer is on Time & Material basis
unless a Preventative Maintenance contract is in effect.
• U.S. – Full Coverage of Parts and Labor
• International – Parts Only Coverage
START UP
GE START UP is recommended for all Series DPB Bus purchased, and is a sure way of getting your power quality
equipment up and running as you need it. By following our standard START UP procedures, you can be assured that
you power quality equipment will perform to your requirements. Some of the features and benefits are:
• GE START UP services provide a factory-trained customer support engineer to oversee visual inspection of
the installation and system calibration.
• Start up timing available
One Week Normal Business Hours
(M-F 8AM-5PM)– U.S.
One Week Overtime Business Hours
(M-F 5PM-8AM)– U.S.
TRAINING
GE Training is recommended for every installation and is an optional service that can be provided as an
introduction to the Series DPB Bus. The training class will encompass installation, configuration of BCMS and
maintenance of the Series DPB Bus in a classroom setting and hands on field demonstrations.
EXTENDED WARRANTY
GE extended warranty program provides several benefits for the Series DPB Bus.
U.S. – Full Coverage of Parts and Labor; 24 hour phone support; preferred customer rates
International – Parts Only Coverage; 24 hour phone support; preferred customer rates
TIME AND MATERIALS
In most cases the customer will be covered by START UP service or Maintenance Contracts, however, there may be
times when the customer needs GE service and lacks the benefits that these two packages provided. Therefore, GE
provides Time and Material coverage for those in need of our customer support engineers.
These rates will be at a preferred rate for contract customers and include GE trained technicians and
engineering support.