Abbott Freestyle PRT03831-xxx - Manual (Page 114)

If none of the above helps solve the problem, replace the sensor (Section 5) or call Customer Care.
There is no glucose value on the screen.
If And Then
You are waiting for the first
calibration.
It has been less than
10 hours after the
insertion of the sensor.
You will see an icon on the
screen. Wait for the system to
prompt you to do a BG test for
calibration.
It has been more than 10 hours
after insertion of the sensor.
You see an icon
on the screen.
Allow the system up to 2 hours
to prompt you to do a BG Test
for calibration.
It has been more than 10 hours
after insertion of the sensor.
You receive alarms
(for example, skin
temperature related
alarms or connection
alarms).
Acknowledge the alarm, take
appropriate action (for example,
bring the skin temperature
within range or establish
connection between the
transmitter and receiver) and
allow the system up to 2 hours to
prompt you to do a BG test for
calibration.
The time window for calibration
(for example, you have 2 hours to
perform the second calibration,
see Section 7) has expired.
You have not
performed a BG Test
for calibration.
Perform a BG test for calibration.
(see Section 7).
You have performed all the
appropriate calibrations
successfully.
You see an icon
on the screen.
Follow the guidelines for trouble-
shooting connection between
the transmitter and receiver.
You have performed all the
appropriate calibrations
successfully.
➜
Allow the system up to 1 hour
to start displaying the glucose
values on the screen.
Customer Care: 1-866-597-5520
104 Section 10
Respond to Alarms, Errors, and Problems