Abbott Freestyle PRT03831-xxx - Manual (Page 118)

The system does not prompt you with a message to do
BG test for calibration.
If none of the above helps solve the problem, replace the sensor (Section 5) or call
Customer Care.
Check your work.
Result: Information on what to do in the event of alarm
messages, error codes, or other common problems.
You will have done this task correctly when you
have resolved the problem or contacted either your
healthcare team or Customer Care for additional
suggestions or help.
END OF Section 10
If And Then
The system did not prompt
you with a message recognizing
a new sensor after you attached
the transmitter to the sensor
support mount.
➜ Follow the troubleshooting
guidelines on sensor recognition.
It has been less than 10 hours
after insertion of the sensor.
➜
Wait for the 10 hour time period
to end and allow the system to
prompt you to do a BG Test for
calibration.
It has been more than 10 hours
after the insertion of the sensor.
There is a icon
on the screen.
Reconnect the transmitter and
receiver (Section 9) and allow the
system up to 2 hours to prompt you
to do a BG Test for calibration.
It has been more than 10 hours
after the insertion of the sensor.
You have received
alarm messages on
the receiver.
Acknowledge the alarm message,
take appropriate action and allow
the system up to 2 hours to prompt
you to do a BG Test for calibration.
Customer Care: 1-866-597-5520
108 Section 10
Respond to Alarms, Errors, and Problems