Abbott Freestyle PRT03831-xxx - Manual (Page 116)

Discomfort when inserting the sensor.
a. Rub the insertion site with ice before inserting the sensor.
b. If that doesn’t work, call Customer Care.
If Then
If none of the above solves the problem, there may be something wrong with your
transmitter. Call Customer Care.
Your transmitter and receiver
are not connected.
You will see the icon on the screen. Try
establishing connection between the receiver
and transmitter. If the system still does not
recognize a new sensor in about 3 minutes,
remove the sensor and insert a new sensor
(Section 5).
Your receiver and transmitter
are connected.
a. Make sure that the transmitter is firmly
attached to the sensor support mount and
wait for 3 minutes to allow the system to
recognize the sensor.
b. If the system still does not recognize the
sensor, remove the sensor (Section 5),
establish connection between the transmitter
and receiver (Section 9), insert a new sensor,
and attach the transmitter to the sensor
support mount (Section 6). Make sure that
the contact points on the transmitter are dry,
clean, and not excessively worn.
Your system is not linked and
you see the “Link” message on
your screen.
Your system may not be linked. Perform the
steps to link the system (Section 14). Make
sure you reconnect the system after linking
(Section 9). Remove and insert a new sensor.
The system does not recognize a new sensor after attaching the
transmitter to the sensor support mount.
Contact Points
Customer Care: 1-866-597-5520
106 Section 10
Respond to Alarms, Errors, and Problems