Troubleshooting and getting help, Installation – Jeppesen JeppView 3 User Manual
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Troubleshooting and Getting Help
This section outlines general troubleshooting techniques as well as common
questions. You may also want to check the Readme file for latest information.
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Installation
I received the JeppView program and Electronic Chart Data (ECD) Discs, but
I am unable to find a regional code. How does JeppView know what regions
I want?
The serial number that you were given is associated with chart coverage of the
specific region that you requested when you ordered JeppView. When you use the
ECD installers or the electronic Update Agent, they automatically recognize your
region selections.
All you need to record for future reference is your serial number.
How do I add other regions to my subscription?
about adding the requested coverage to
your serial number. After the transaction is complete, wait at least 30 minutes, and
then initiate an electronic download.
What if I need to expand my region coverage, but am unable to connect to
the Internet?
If you are unable to electronically update, you can still expand your coverage by
using a ECD Disc subscription.
Contact a Jeppesen Customer Support representative
for information and pricing. The new coverage is copied from ECD Disc 1, so you will
need to have the CD in your drive for this process.
1. Call Customer Support and indicate which terminal chart revision cycle you
are using. The cycle number is recorded on the ECD Disc 1 label in this
format: 08-2004, representing the revision number (08), and the year
(2004). Regional codes change every two weeks, so a code for the wrong
cycle does not work.
2. Click Help > Coverage Areas.
3. Type your new region code in the Validate field.