Jeppesen JeppView 3 - Manual (Page 253)

JeppView User's Guide
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4. Click Validate; your coverage loads and associates itself with your serial
number.
See Checking and Adding Coverages for additional information.
I added a new coverage to my subscription and downloaded the update
from the Internet, but it failed to update correctly. Now I am unable to use
my previous coverage.
Try to run the setup again by clicking on the setup.exe file within the specified
download folder:
• C:\Users\[User Profile]\Jeppesen\Common\Downloads (Window Vista)
• C:\Jeppesen\Downloads (Windows 2000 and XP)
• C:\Program Files\Jeppesen\Downloads (Windows 2000 and XP)
If this fails to correct the issue, delete the folder with that download and repeat the
downloading process. If JeppView does not identify any downloads available, rename
the Terminal Charts folder found at one of the following locations:
• C:\ProgramData\Jeppesen\Common\ (Windows Vista)
• C:\Jeppesen\Common\ (Windows 2000 and XP)
• C:\Program Files\Jeppesen\Common\ (Windows 2000 and XP
After the folder is renamed, try to download the update again. If the problem
persists,
call technical support for assistance.
I installed JeppView without a problem, but when I installed the Electronic
Chart Data CD, it indicates a different coverage area.
Check the electronic update on your JeppView subscription. The update should have
the latest and most correct information on the coverage for your subscription. If you
still do not receive the correct coverage,
contact Customer Service to make certain
the information in the Jeppesen database matches the coverage you purchased.
I installed the program and Electronic Chart Data CD without a problem.
When I open the program and select a terminal chart, it says that JeppView
is unable to locate the terminal chart.
Ensure that our C: drive is not running low on disk space. (Under 250 MB is generally
considered low). If JeppView is running on C:\, you should have at least 350 MB. If
you are low on disk space, remove unused files (being careful not to delete any files
the system may need to function). Also, change your virtual memory to operate from
a different drive. If you are not familiar with deleting files or changing virtual
memory, be aware that if you delete a file the system requires to operate, it may
make your system unusable. After freeing up disk space, reinstall your terminal
charts from the Electronic Chart Data CD or the electronic download.
I have JeppView loaded on four computers. How can I load it on a newly
purchased computer?