Jeppesen JeppView 3 - Manual (Page 256)

Troubleshooting and Getting Help
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When a Trip Kit is printed before a terminal chart is effective, it prints the
current and the future effective chart.
On the date of effectivity at 0901 GMT, JeppView expires the old chart marking
it obsolete with a red dot , and displays the new chart as the current one. The
red dot disappears the next time you update your terminal charts.
When I get a new disk, how can I see what charts have been changed in
that recent update?
Print or view a Subscription Revision Letter from the Airport List. See Revision and
Update Letters for additional information.
After an online NavData update, the vertical obstructions look like squares
on the enroute chart, what should I do?
Try the following methods to resolve the obstruction display issue. If the first method
does not resolve the issue, go to the second method:
1. Restart the computer, launch the application and verify the obstructions
display correctly.
2. Restart the computer and browse to one of the following locations based upon
your setup and operating system:
• C:\ProgramData\Jeppesen\Common\Fonts (Windows Vista) You will
need to show hidden files and folders on your system in order to see
the ProgramData folder.
• C:\Program Files\Jeppesen\Common\Fonts (Windows 2000 and XP)
• C:\Jeppesen\Common\Fonts (Windows 2000 and XP)
Right-click the JEPPESEN.TTF file and clear any attributes located at the
bottom of the General tab.
Rerun the setup.exe file in one of the following folders:
• C:\Users\[Users Profile]\Jeppesen\Common\Downloads (Windows
Vista)
• C:\Program Files\Jeppesen\Downloads (Windows 2000 and XP)
• C:\Jeppesen\Downloads (Windows 2000 and XP)
You can also launch the setup with the latest ECD Disc 2. After the installation
is complete, launch the program and verify the obstructions display correctly.
3. Contact a Technical Support Representative .
After I downloaded the terminal charts update, I received an error message
stating that the files are corrupt when I try to run JeppView.
Try to run the setup again from c:\jeppesen\downloads by clicking on the
setup.exe
file within the specific download folder.