ii
Viewing the Lync application monitoring report ································································································ 31
Viewing Lync application traffic trends ··············································································································· 32
Viewing Lync application traffic details ·············································································································· 32
5 Managing resources ·············································································································································· 34
Managing Lync servers ·················································································································································· 34
Accessing the Lync server list page ····················································································································· 34
Auto discovering Lync servers ······························································································································ 35
Querying Lync servers ··········································································································································· 37
Deleting Lync servers ············································································································································· 37
Synchronizing Lync servers ·································································································································· 38
Setting QoE database access parameters ·········································································································· 38
Collaborating with the NTA Component ············································································································ 38
Collaborating with APM ······································································································································· 39
Managing PSTN gateways ··········································································································································· 40
Viewing the PSTN gateway list ···························································································································· 40
Auto discovering PSTN gateways ······················································································································· 41
Querying PSTN gateways ···································································································································· 41
Deleting PSTN gateways ······································································································································ 42
Managing Lync endpoints ············································································································································· 42
Viewing the Lync endpoint list ······························································································································ 42
Querying Lync endpoints ······································································································································ 43
Deleting Lync endpoints ········································································································································ 43
Viewing Lync endpoint details ····························································································································· 43
Viewing the Lync endpoint location result ·········································································································· 44
6 Managing Lync call records ·································································································································· 45
Managing Lync call history ··········································································································································· 45
Accessing the Lync Call History page ················································································································· 45
Querying Lync call history ···································································································································· 45
Viewing call record details ··································································································································· 46
Deleting Lync call records ····································································································································· 49
Managing Lync bad calls ·············································································································································· 49
7 Managing Lync alarms ··········································································································································· 50
Viewing the Lync alarm list ··········································································································································· 50
Querying Lync alarms ··········································································································································· 50
Viewing Lync alarm details ·································································································································· 51
Analyzing the root cause of an alarm ················································································································ 51
8 Measuring Lync QoS ·············································································································································· 53
Managing end-to-end tests ············································································································································ 53
Viewing basic endpoint information ··················································································································· 53
Performing an end-to-end test ······························································································································· 54
Viewing call history ··············································································································································· 57
Managing test tunnels ···················································································································································· 57
Accessing the Test Tunnels page ························································································································· 57
Adding a test tunnel ·············································································································································· 58
Deleting test tunnels ··············································································································································· 59
Modifying a test tunnel ········································································································································· 59
Querying test tunnels············································································································································· 59
Managing test results ····················································································································································· 60
Accessing the Test Results page ··························································································································· 60
Deleting test results ················································································································································ 60
Querying test results ·············································································································································· 61
Viewing test result details ····································································································································· 61
