Support, service & warranty, How to contact us: technical support, 6support, service & warranty – ProSoft Technology 5201-DFNT-104S User Manual
Page 147
Support, Service & Warranty
104S v2 ♦ ProLinx Gateway
Protocol Manual
(Firmware v2.xx)
ProSoft Technology, Inc.
Page 147 of 157
March 19, 2010
6
Support, Service & Warranty
In This Chapter
How to Contact Us: Technical Support ................................................ 147
Return Material Authorization (RMA) Policies and Conditions ............. 148
LIMITED WARRANTY ......................................................................... 150
6.1
How to Contact Us: Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module Operation
o
Configuration/Debug status information
o
LED patterns
3 Details about the serial, Ethernet or fieldbus devices interfaced with, if any.
Note: For technical support calls within the United States, an after-hours answering system allows
pager access to one of our qualified technical and/or Application Support Engineers at any time to
answer your questions.
Internet
Web Site: www.prosoft-technology.com/support
E-mail address: [email protected]
Asia Pacific
(location in Malaysia)
Tel: +603.7724.2080, E-mail: [email protected]
Languages spoken include: Chinese, English
Asia Pacific
(location in China)
Tel: +86.21.5187.7337 x888, E-mail: [email protected]
Languages spoken include: Chinese, English
Europe
(location in Toulouse,
France)
Tel: +33 (0) 5.34.36.87.20,
E-mail: [email protected]
Languages spoken include: French, English
Europe
(location in Dubai, UAE)
Tel: +971-4-214-6911,
E-mail: [email protected]
Languages spoken include: English, Hindi
North America
(location in California)
Tel: +1.661.716.5100,
E-mail: [email protected]
Languages spoken include: English, Spanish