ProSoft Technology 5201-DFNT-104S - Manual (Page 149)

Support, Service & Warranty 104S v2 ♦ ProLinx Gateway
Protocol Manual (Firmware v2.xx)
ProSoft Technology, Inc.
Page 149 of 157
March 19, 2010
6.2.2 Procedures for Return of Units Under Warranty:
A Technical Support Engineer must approve the return of Product under
ProSoft’s Warranty:
a) A replacement module will be shipped and invoiced. A purchase order will
be required.
b) Credit for a product under warranty will be issued upon receipt of
authorized product by ProSoft at designated location referenced on the
Return Material Authorization
i. If a defect is found and is determined to be customer generated, or if
the defect is otherwise not covered by ProSoft’s warranty, there will
be no credit given. Customer will be contacted and can request
module be returned at their expense;
ii. If defect is customer generated and is repairable, customer can
authorize ProSoft repair the unit by providing a purchase order for
30% of the current list price plus freight charges, duties and taxes as
applicable.
6.2.3 Procedures for Return of Units Out of Warranty:
a) Customer sends unit in for evaluation to location specified by ProSoft,
freight prepaid.
b) If no defect is found, Customer will be charged the equivalent of $100
USD, plus freight charges, duties and taxes as applicable. A new
purchase order will be required.
c) If unit is repaired, charge to Customer will be 30% of current list price
(USD) plus freight charges, duties and taxes as applicable. A new
purchase order will be required or authorization to use the purchase order
submitted for evaluation fee.
The following is a list of non-repairable units:
o
3150 - All
o 3750
o
3600 - All
o
3700
o 3170 - All
o 3250
o
1560 - Can be repaired, only if defect is the power supply
o 1550 - Can be repaired, only if defect is the power supply
o 3350
o
3300
o
1500 - All