High End Systems High End LCD Controller for Studio Color - Manual (Page 6)

Studio Color LCD Controller Warranty and Conditions v
Warranty and Conditions
Unpacking and Saving the Shipping Materials
Do not discard the shipping carton and packing materials.
The carton and packing materials are specifically designed to
protect the product during transport.
High End Systems assumes no responsibility for products
damaged during transport. Therefore, you should return a
product for repair in its original shipping carton and packing
materials.
Note: Before sending anything to the factory, be sure to call
your HES Dealer/Distributor for a Return Authorization
Number (RA#). Any goods shipped without an RA# will be
refused at the factory.
Inspecting the Contents
Carefully remove the contents of each shipping carton and
inspect for signs of freight damage. If any such damage is
found, you need to notify both the shipping agent and the
sales agent immediately.
Any damage incurred in shipping is the responsibility of the
carrier. In the case of hidden damage, a claim should be made
as soon as discovered and all packing material retained for
inspection.
Note: Freight Damage Claims are invalid for fixtures or
controllers shipped in non-factory shipping cartons and
packing materials.