Section 8 troubleshooting – Hach-Lange DR 6000 User Manual User Manual

Page 141

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141

Section 8

Troubleshooting

Error displayed

Cause

Resolution

Test execution errors

Barcode label not read

Barcode faulty

Reinsert the cell.
If the barcode is not recognised, contact
technical support.

Please close the cover.

Close the cover.

Absorbance > 3.5!

The measured absorbance exceeds 3.5

Dilute sample and measure again

Fault
Barcode check number?
Please update program data!

Deviation to the stored data

Update program data

It’s recommended to execute a
Full System Check

Check of the air values failed

Switch the instrument off and then back
on again. If the system check is not
successful, contact technical support.

Blank value correction not possible!

Blank value correction not possible with
LCW919.

Fault
Program not accessible.
Please update program data!

Barcode test not present

Update program data

Fault
Clean cuvette!

The cuvette is dirty or there are
undissolved particles in the cuvette

Clean the cuvette; allow the particles to
settle

Fault
Test program stopped!
Please check lamp
Close the lid.
Error [xx]

Test program stops when the instrument
is started

Check the lamp and replace it if
necessary.
Close lid.
Press Start Again.

Fault
Test program stopped!
Please remove the cuvette
Close the lid.

Test program stops when the instrument
is started

Remove the cuvette/sample cell from
the cell compartment.
Press OK.

Error
Selfcheck stopped.
Hardware error.
Error [x]

Electronic defect

Contact technical support and indicate
the error number

Error
Too much ambient light!
Move instrument into shade
or close the lid

The instrument sensors detects too
much ambient light.

Decrease ambient light. (Avoid direct
sunlight.)
Close lid.

No help function is available for this
program.

Shelf life exceeded!
Use chemicals?

The analysis is possibly erroneous. Use
new chemicals

No evaluation!

Error in the test database / user
database

Check programming
Contact technical support

No barcode!

No barcode found

Reinsert the cell.
If the barcode is not recognised, contact
technical support.

Entry invalid!

Password incorrect

Forgotten your password?
Contact technical support.

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