Luminex xPONENT for MAGPIX 4.2 - Manual (Page 28)

To display system-level help, click the blue question mark at the top of the xPONENT
window, then click Contents and Index. The online help opens, where you can navigate to
any available topic.
To display quick start information, click the blue question mark at the top of the xPONENT
window, then click Quick Start. This displays information about the basic steps to start the
system.
To display software information, click the blue question mark at the top of the xPONENT
window, then click About Luminex xPONENT. The xPONENT information dialog box opens,
displaying the software version information.
Luminex Support
Luminex Website
Additional information is available on the Luminex website. FAQs are available at http://
www.luminexcorp.com/Support/index.htm.
You can access the Technical Support Website using a user name and password at https://
oraweb.luminexcorp.com/OA_HTML/jtflogin.jsp.
Contacting Technical Support
Luminex Technical Support representatives are ready to help you. If the question or problem
relates to materials from the assay kit, contact the kit provider directly.
Luminex Technical Support is available to users in the U.S. and Canada by calling
1-877-785-BEAD (2323). Users outside of the U.S. and Canada can contact us at +1
512-381-4397. Inquiries may also be sent by email to [email protected].
Software Packages
Multiple levels of user access can be licensed for xPONENT.
Basic - Allows instrument control.
Additional features for which you can obtain a license:
• Secure - Includes all of the Basic functions as well as administrator-controlled user
permission levels.
• 21 CFR Part 11 - Includes all of the Secure package features as well as the option to
require electronic signatures to perform certain tasks. (Electronic signatures are listed in
the system log.)
• Automation - Includes the ability to communicate with external hardware.
• Allele - Enables you to use allelic ratios.
Introduction
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