Acu utility, Installation troubleshooting, Troubleshooting methodology – HP INTEGRITY RX3600 User Manual

Page 117

Advertising
background image

2.

Use the Arrow keys, Spacebar, and Tab to navigate around the screen and set up the logical
drive, including an online spare drive if one is required.

NOTE:

You cannot use ORCA to configure one spare drive to be shared among several

arrays. Only ACU enables you to configure shared spare drives.

3.

Press Enter to accept the settings.

4.

Press F8 to confirm the settings and save the new configuration. After several seconds, the
Configuration Saved

screen displays.

5.

Press Enter to continue. You can now create another logical drive by repeating the previous
steps.

NOTE:

Newly created logical drives are invisible to the operating system. To make the

new logical drives available for data storage, format them using the instructions given in
the operating system documentation.

ACU Utility

For detailed information about using ACU, see the HP Array Configuration Utility User Guide at
I/O Cards and Networking Software at:

http://docs.hp.com/en/netcom.html

Installation Troubleshooting

This section provides basic server troubleshooting information. It is designed to help you diagnose
common issues that can occur during server installation.

This section addresses the following topics:

“Troubleshooting Methodology” (page 117)

“Server Does Not Power On” (page 118)

“Troubleshooting Using the Server Power Button” (page 118)

“EFI Menu is Not Available” (page 119)

“Operating System Does Not Boot” (page 119)

“Operating System Boots with Problems” (page 119)

“Intermittent Server Problems” (page 119)

“DVD Problems” (page 119)

“Hard Drive Problems” (page 119)

“Console Problems” (page 120)

“Downloading and Installing the Latest Version of the Firmware” (page 120)

Troubleshooting Methodology

The server was tested prior to shipping. Failures encountered during installation can be due to
damage that occurred in transit. Reseating connectors can clear problems that result from rough
handling. If you are installing components or assemblies, compatibility problems or incorrect
installations can be the cause of the problems. If you are installing components or assemblies,
check that items are correctly installed and that all connectors are fully engaged. If the unit does
not power on, check the power source before proceeding.

If a problem is encountered during initial operation, remove any add-in or optional components
and retest the server before continuing. Verify basic server operation before installing additional
cards and configuring software and hardware for the server requirements.

Troubleshooting is based on observation of server status indications and error messages, and by
checking system event logs. You can observe the LED indicators on the front and rear of the

Installation Troubleshooting

117

Advertising