5 troubleshooting – HP INTEGRITY RX3600 User Manual

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Booting HP OpenVMS from the EFI Shell...............................................................................130

Shutting Down HP OpenVMS.......................................................................................................131

Booting and Shutting Down Microsoft Windows..............................................................................132

Adding Microsoft Windows to the Boot Options List...................................................................132
Booting the Microsoft Windows Operating System......................................................................133
Shutting Down Microsoft Windows..............................................................................................134

Shutting Down Windows from the Start Menu......................................................................134
Shutting Down Windows from the Command Line................................................................134

Booting and Shutting Down Linux.....................................................................................................135

Adding Linux to the Boot Options List.........................................................................................135
Booting the Red Hat Enterprise Linux Operating System............................................................136

Booting Red Hat Enterprise Linux from the EFI Boot Manager Menu....................................136
Booting Red Hat Enterprise Linux from the EFI Shell.............................................................137

Booting the SuSE Linux Enterprise Server Operating System......................................................137

Selecting a SuSE Linux Enterprise Server entry from the EFI Boot Manager menu................137
Booting SuSE Linux Enterprise Server from the EFI Shell.......................................................137

Shutting Down Linux....................................................................................................................138

5 Troubleshooting..........................................................................................................139

Methodology.......................................................................................................................................139

General Troubleshooting Methodology........................................................................................139
Recommended Troubleshooting Methodology ............................................................................140
Basic and Advanced Troubleshooting Tables................................................................................141

Troubleshooting Tools.........................................................................................................................147

LEDs ..............................................................................................................................................147

Front Panel................................................................................................................................147

External Health LED...........................................................................................................148
Internal Health LED ...........................................................................................................148
System Health LED ............................................................................................................149
Unit Identifier Button/LED ................................................................................................150

Diagnostics Panel LEDs............................................................................................................150
Customer Replaceable Unit Health LEDs................................................................................151

Diagnostics.....................................................................................................................................151
Online Diagnostics and Exercisers................................................................................................151

Online Support Tool Availability.............................................................................................152
Online Support Tools List.........................................................................................................152

Linux Online Support Tools..........................................................................................................152
Offline Support Tools List..............................................................................................................152
General Diagnostic Tools...............................................................................................................153
Fault Management Overview........................................................................................................153
HP-UX Fault Management............................................................................................................153

Errors and Reading Error Logs...........................................................................................................154

Event Log Definitions....................................................................................................................154
Using Event Logs...........................................................................................................................154
Accessing iLO 2 MP Event Logs....................................................................................................154

Supported Configurations..................................................................................................................155

System Block Diagram...................................................................................................................155
System Build-Up Troubleshooting Procedure...............................................................................158

CPU, Memory and SBA......................................................................................................................158

Troubleshooting the rx3600 CPU...................................................................................................158

Itanium Processor Load Order.................................................................................................159
Processor Module Behaviors....................................................................................................159
Processor Problem Identification.............................................................................................159

Troubleshooting rx3600 Memory...................................................................................................160

Table of Contents

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