Advanced entry class troubleshooting, Table 5-4 – HP INTEGRITY RX3600 User Manual
Page 146
Table 5-4 Advanced Entry Class Troubleshooting
Action
Symptom/Condition
Step
System event logging has stopped due to a presumed BMC
malfunction (system health is steady green, internal health is steady
green, external health is steady green, and power is steady green).
1. Examine the console messages for any EFI errors or warnings
about BMC operation or communications.
2. Examine the BMC heartbeat LED; if it is not flashing green,
replace the core I/O board FRU. See
for information.
3. Test the operation of the BMC by toggling the UID locator switch
LED on the front panel. The blue LED is turned on/off by the
BMC when the switch is toggled
The problem is fixed when the BMC heartbeat LED is flashing green,
and the system event log resumes logging.
Cannot read the system event
log from the system console.
6
Front panel LEDs indicate that the server power is turned on, and
it is either booting or running the OS ( system health is steady green,
internal health is steady green, external health is steady green, and
power is steady green).
Nothing may be logged for this condition.
1. Reset the system using one of the following methods:
a. Use the iLO 2 MP to reset the system:
• From the command menu of text interface via SSH or
Telnet, use the TC command.
• From the web GUI, Reset through INIT or TOC signal
from the Power & Reset menu on the Virtual Devices tab.
For more information see the HP Integrity iLO 2 MP Operations
Guide.
b. Use a tool (such as a ACX-10 Torx screwdriver or appropriately
size allen wrench) to depress the INIT button on the front
panel to start system initialization.
2. Reboot the OS.
3. Obtain the system hardware status dump for root cause analysis.
4. Examine the iLO 2 MP logs for entries related to processors,
processor power modules (PPMs), shared memory, and core I/O
devices. See
“Errors and Reading Error Logs” (page 154)
for
information.
The problem is fixed when the root cause has been determined, and
the OS is running normally.
OS is non-responsive (hung).
7
146
Troubleshooting