Talkswitch 24-CA - Manual (Page 147)

U S I N G T A L K S W I T C H 1 3 5
If your modem has problems dialing out, use a comma (,) to create a 2
second pause instead of the w (wait for dial tone).
3.7 OUT OF THE OFFICE — RECEIVING CALLS WITH CALL
FORWARDING (ANALOG AND IP)
3.7.1 Three ways to forward calls
1. Automatic call forwarding
The auto attendant can forward office calls to your call forwarding
telephone number (i.e. remote extensions). Use the auto attendant
message to prompt callers to select your remote extension number(s).
(e.g. “To speak to John Smith, press 211.”)
2. Manual call forwarding
If someone in your office has answered a call at a local extension, the
call can be transferred to one of the call forwarding (remote extension)
numbers.
a) Put the call on hold at the local extension.
b) Dial the remote extension number (e.g. 211) to which you want the
call forwarded.
c) Hang up an analog phone and press Transfer or xfer on a IP phone.
The call is handled according to the call cascade options of that remote
extension.
3. Conditional call forwarding
If the auto attendant answers a call and the caller selects an extension or
ring group number that is busy or is not answered, the auto attendant
can forward the call to a remote (out of office) extension number.
Conditional call forwarding is configured in the TalkSwitch software
using the call cascade’s No answer or Busy settings for each local
extension, remote extension and ring group (see 2.2.7 Local extensions
on page 54 through to 2.2.9 Extension ring groups on page 61).
Because TalkSwitch CA and CVA units are digital systems, modem calls will
only operate at a maximum speed of approximately 28 Kbps.