Talkswitch 24-CA - Manual (Page 197)

T R O U B L E S H O O T I N G A N D S U P P O R T 1 8 5
My PC (internal or external) modem cannot dial out.
•
If Direct Line Access to telephone lines is not enabled on the extension
where your modem is connected, you will have to include a line hunt
group prefix (9 or 81-88) before the dialing the modem number.
One of the local extensions (telephones) does not ring.
•
Some telephones require more voltage in order to ring. These phones are
usually the older ‘Bell’ phones with mechanical ringers. These phones
should not be used as TalkSwitch extensions.
• Make sure the telephone cord you are using between the phone and
TalkSwitch is working properly.
• Enure that the ringer is turned on.
Extension(s) ring, but there is no caller.
•
This can occur when a caller hangs up after the auto attendant has
begun to play. In some areas, the telephone company’s disconnect/clear
signal is weak. The auto attendant may not be able to pick up the
disconnect signal as soon as a caller hangs up. The auto attendant will
not receive a response after playing its message and the call will fall
through to your settings for After the Auto Attendant has finished playing
and no selection has been made within, under Call Handling -> Auto
Attendant,
When I try to access voicemail, I hear a busy tone.
•
Check your Direct Line Access settings under System Information ->
Local Extensions in the configuration software. If a local extension has
been given Direct Line Access to your telephone lines, you must first
press Flash on an analog phone, or
on a IP phone, before
dialing the mailbox. The same applies for dialing other extensions to
initiate intercom calls.
6.1.2.6 Multiple TalkSwitch units connected to the same LAN
I can’t reach an extension across the LAN.
•
Make sure the other unit is connected to the LAN and powered on.
• Pick up a local extension belonging to the other unit. If you hear a dial
tone, check your LAN connections. On the rear panel, the top LED of
the three LEDs next to the LAN port should be on. If there is no dial tone,
make sure the unit is powered on.
The configuration does not show the other TalkSwitch unit(s).
•
Check your LAN connections. Are you able to communicate with another
extension on the other unit?
• Check the unit ID of each unit. If the lights on one or more units are
flashing, there is a conflict with the unit ID numbers assigned to each
TalkSwitch unit. Connect a phone to each TalkSwitch unit and lift the
handset. It will tell you immediately if a unit ID number needs to be
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