Talkswitch 24-CA - Manual (Page 217)

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To obtain warranty service, products must be sent to your reseller or a
service facility designated by TalkSwitch. The original end-user purchaser
shall pay all shipping charges, duties and taxes for products sent to
TalkSwitch for warranty service. TalkSwitch shall pay for return of the
product to the end-user purchaser.
If purchased from a reseller:
Contact your reseller and obtain a Warranty Return Authorization (WRA)
number if required.
If purchased from TalkSwitch:
Please contact the Technical Support department at TalkSwitch to obtain a
WRA number — (866) 393-9960 toll free in continental North America or
(613) 725-2466. Please have your model and serial number available when
you call.
If the product is being shipped from outside of Canada, the following
statement must be included on the package:
Canadian Goods Being Returned to Canada.
Failure to obtain a WRA number and include the necessary information
will result in the package being refused.