Talkswitch 24-CA - Manual (Page 207)

A P P E N D I X B 1 9 5
group, regardless of the starting point. (It will only circle once through the
hunt group).
TalkSwitch has the same functionality available on all lines and can work in
conjunction with the hunt and rollover services.
Call Hold and Flash
TalkSwitch detects Flash from regular phones to put calls on hold. A flash
signal is produced by pressing the Flash or Link button on your telephone
(Link is another name for Flash). If you do not have these buttons on your
telephone, you can produce a flash signal by quickly depressing and
releasing the telephone’s hang-up hook.
Single-Flash — is pressing the Flash or Link button once. You can also
depress and release the telephone’s hang-up hook once.
Double-Flash — is pressing the Flash or Link button twice. You can also
depress and release the telephone’s hang-up hook twice. When using your
telephone’s hang-up hook to initiate a double-flash, do not try to initiate
the second flash too quickly or you may disconnect your caller.
Press and release the hang-up hook once, count to 2, then initiate the
second flash.
When would you use double-flash?
1. If TalkSwitch is connected to any other system/service that uses flash to
activate its features (e.g. a Key Telephone System, PBX, or telephone line
with the Centrex service from your phone company).
2. If you are using any of your local telephone company services that are
activated with flash (e.g. call waiting, 3-way calling/conference, etc.).
What does single and double-flash do?
TalkSwitch and the above-mentioned systems/services use flash to activate
their calling features. TalkSwitch therefore needs a way to tell which (or
whose) features you want to access when you press the Flash button.
Using a single-flash: places the caller on hold. (The flash signal is not passed
to the CO line, solving problems associated with flash causing a hang-up at
some CO).
Using a double-flash: the first flash places the caller on hold, and the
second flash (if pressed within 2 seconds) tells TalkSwitch to pass a flash to
the CO line to activate the intended CO or PBX feature.