Talkswitch 24-CA - Manual (Page 96)

8 4 T A L K S W I T C H US E R G U I D E • N O R T H A M E R I C A
Figure 87: View auto attendant time usage
2.4.2.3 Select routing options for each auto attendant
The caller can select the single-digit options 0, 1, 2, 3, 4 or 5.
If the caller selects 0 then:
The 0 option is used to direct callers to a receptionist. You may want to
configure this option to ring a local extension. For an After Hours auto
attendant, use this option to forward calls to a remote extension for
emergency purposes or direct callers to a voice mailbox.
If the caller selects 1, 2, 3, 4 or 5 then:
TalkSwitch can perform one of several actions in the table below at the
selected auto attendant.
perform no action If you don’t want to use a particular option,
set it to perform no action.
go to voice mailbox You can configure any single-digit option to
send a caller immediately to voicemail. Select
the appropriate mailbox.
go to local extension You can provide a single-digit option to ring
a particular extension.
go to remote ext. You can provide a single-digit option to ring
a particular remote extension.
go to VoIP location Select a VoIP location in the 250-299 range and
TalkSwitch will forward the call automatically
to the specified VoIP location.
View Auto Attendant Time Usage
To view the amount of time used by all
auto attendants, go to the main menu:
Tools -> Memory Usage -> Auto
Attendant.
You may have unused auto attendant
messages. If you delete them, you can free
up memory.