Talkswitch 24-CA - Manual (Page 32)

2 0 T A L K S W I T C H US E R G U I D E • N O R T H A M E R I CA
Here’s how the TalkSwitch handles incoming calls:
Figure 22: Distinctive ring
Advantages: This option does not require a second physical line for faxes.
More telephone lines can be added as you grow. You can keep the same fax
arrangement.
Disadvantages: Your phone company may charge a fee for the distinctive
ring. If you choose this option, you will require the distinctive ring service
from your telephone company.
Option 3 — Automatic fax detection via the auto attendant
The auto attendant can detect incoming fax calls and route them
accordingly. To enable this, an auto attendant must answer all incoming
calls with your pre-recorded message. It will listen for a fax tone to
determine if the call is an incoming fax. If so, the call is routed to the fax
machine, otherwise the call follows your Call Handling settings. You must
create an auto attendant to use this method.
Figure 23: Automatic fax detection via auto attendant
Advantages: Calls are automatically handled for you. No distinctive ring
service and no listening to ring patterns is required. Incoming phone lines
are shared between all phones and faxes, making better use of your
resources.
Disadvantages: Some older fax machines do not emit a fax (CNG) tone.
Therefore, the auto attendant cannot detect incoming faxes from those
devices.
After installing TalkSwitch, it automatically detects the distinctive ring pattern.
Faxes are automatically routed to the fax machine and calls to the phones.
Distinctive
RIng 1
Distinctive
RIng 2
All incoming calls are answered by the Auto Attendant.
The Auto Attendant then directs the call to the fax or local phone extensions.
Distinctive
RIng 1
Distinctive
RIng 2