Talkswitch 24-CA - Manual (Page 198)

1 8 6 T A L K S W I T C H US E R G U I D E • N O R T H A M E R I C A
assigned. Follow the instructions. You can dial 00 to check the
unit ID of the unit you are connected to. Click the System Information
link in the TalkSwitch configuration software.
After recording an auto attendant greeting, I can’t play it back.
•
After recording an auto attendant on one of the TalkSwitch units, it will
copy it to other TalkSwitch units on the LAN. During this process, you
cannot listen to that particular auto attendant. Try again in a few
minutes.
Calls are not always reaching my voicemail.
•
When the system is in high use, all channels across the LAN might be in
use, so that calls cannot be transferred to extensions or voicemail. If this
situation happens frequently, consider optimizing the way the system
uses the lines under System Information -> Line Hunt Groups in the
configuration software. Click the checkbox next to For all Hunt Groups,
hunt lines on same unit first. Also, ensure that frequently used
extensions are connected to units with enough lines out to reduce
LAN traffic.
Example: You have two TalkSwitch units, six lines and 12 employees.
The Six lines have the hunt/rollover service from the phone company.
Suggested setup: Plug the four highest traffic lines into unit 1. Also,
connect the eight highest phone usage employee extensions to unit 1.
Connect the remaining lines and extensions to unit 2. Under System
Information -> Line Hunt Groups in the configuration software, make
sure you have the For all Hunt Groups, hunt lines on same unit first
checkbox enabled. This arrangement keeps most of the traffic on unit 1
and any outbound calls made from any extension will go out on the same
unit the extension is connected to. This also applies for inbound calls
that are forwarded to remote extensions. The call will be forwarded out
on a line belonging to the same unit that the call came in on. The call
will only be forwarded on the other TalkSwitch unit if no line on that
first unit is available.
Calls across the LAN are lower in volume.
•
Check the line gain levels under Options -> Audio Controls in the
configuration software. You may need to increase the line gain levels on
one or more lines to compensate for high loss lines. If these controls are
set incorrectly and your lines are problematic, you may hear an echo
when calls are made across the LAN.
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