Talkswitch 24-CA - Manual (Page 199)

T R O U B L E S H O O T I N G A N D S U P P O R T 1 8 7
Problems that may occur with VoIP
I hear a re-order tone when I try to dial a VoIP location.
•
Confirm the number dialed is actually part of the VoIP group (i.e.
registered with the same proxy/registrar server as your TalkSwitch CVA,
IP gateway or IP phone is registered with.
• Check that TalkSwitch has all proper settings in the IP configuration and
VoIP configuration pages.
• Verify that the number you are dialing is registered with your TS proxy
registrar. Go to System Information -> VoIP Configuration and click
the View Registrar Entries button.
• Contact TalkSwitch for help at 888.332.9322.
Callers complain the sound is distorted or choppy.
•
Your broadband connection may not have enough upstream bandwidth to
support many simultaneous VoIP calls. Under Options -> Audio
Controls, you may need to disable the G.711 and G.726 codecs and only
use G.729.
• You may have too much data traffic on your Internet connection at the
same time you are trying to make voice calls. We suggest that you use a
router that supports QoS (Quality of Service) for VoIP.
When I call someone or they call me, voice is only heard in
one direction.
•
The cause of this problem is usually a result of a router being
misconfigured with respect to port mappings. Ensure all required VoIP
ports are mapped to your TalkSwitch unit. Also, ensure you use a static
private IP address when connected to your router as this can also affect
port mappings from the firewall/router.
• Use a router that supports the UPnP.
For more VoIP information, visit our support section at
www.talkswitch.com/support.
6.2 SUPPORT
If you are having problems with the configuration or operation of
TalkSwitch, please read this section. If you don’t find the solution to your
problem here, check the FAQ section located in the support area at our
website at http://www.talkswitch.com/support. Select your TalkSwitch
model and click Continue.
If you require further assistance, do one of the following:
1. Contact your TalkSwitch dealer.
2. Contact our customer support department by e-mail:
[email protected].