Talkswitch 24-CA - Manual (Page 126)

1 1 4 T A L K S W I T C H US E R G U I D E • N O R T H A M E R I C A
1. With the current setting, callers can dial any local extension or remote
extension or ring group, as long as the second digit is pressed within 1.5
seconds of pressing the first digit. Callers can press 1, 2, 3, 4 or 5. When
TalkSwitch detects no second digit after 1.5 seconds, it follows the
programmed option for that auto attendant.
2. If you don’t want to use options 1, 2, and 3 for any of the auto
attendants, you can set the option to 4 seconds. This gives callers
enough time to dial all three digits of any extension without accidentally
falling through to one of the auto attendant options.
3. If you don’t want to give callers the ability to dial any of the extensions
and only permit them to access single-digit options, set this value to
immediately. As soon as TalkSwitch detects the first digit, it will follow
the specified option for that auto attendant.
Auto Route Selection
The Inter-Digit time-out can be set anywhere between 3 and 18 seconds. The
default is 5 seconds.
2.6.5.1 Troubleshooting — Advanced
DTMF Detection
Should callers complain about being misdirected when they select options at
the auto attendant, the following values need to be adjusted:
Minimum required time to detect a DTMF digit:
The default setting of 45 ms is adequate for most environments. It may be
necessary to lower this value if TalkSwitch appears to have trouble hearing
digits when dialed at the auto attendant. Increase the time if the system is
accidentally misdirecting callers.
Minimum required time between DTMF digits:
The default setting of 65 ms is adequate for most environments. If there is a
problem, increase the value slightly to help the system deal with echoed
digits from cell phones.
Example: Calls keep being misdirected to extension 111. This usually
indicates that, even though the caller may have dialed 113, TalkSwitch sees
1113 because the 1 was echoed by the cell phone network. Once TalkSwitch
captures 3 digits, it ignores the rest, hence the digits 111 are accepted and
the 3 is ignored.