Talkswitch 24-CA - Manual (Page 148)

1 3 6 T A L K S W I T C H US E R G U I D E • N O R T H A M E R I CA
3.7.2 Transferring calls from a remote extension
You can forward calls to a remote extension without using Centrex or 3-way
calling services. Calls can be transferred to any local or remote extension,
ring group or voice mailbox. This feature also applies to VoIP numbers.
1. Press to place a call on hold at a remote extension anytime
during a conversation. You hear the same dial tone as at a local extension
and have the following three possibilities:
a) Press to retrieve the call placed on hold.
b) Dial any local extension, remote extension or ring group.
c) Press on an analog phone or Transfer/xfer on a IP phone and
the mailbox number to transfer a caller to a voice mailbox.
If the system is configured in the TalkSwitch configuration software under
Options -> Transfer Options in the Remote Transfer section to Perform a
blind transfer, the system plays the prompt “Call Transferred — Goodbye.”
and hangs up after the extension or mailbox is dialed.
If the system is configured in the Transfer Options section to allow call
screening, dial
4 to complete the transfer or 5 to cancel
the transfer and return to the caller.
3.7.3 Screening options for forwarded calls
The screening options for call forwarding are configured in the TalkSwitch
software using the call cascade Answered options in the remote extension
window.
Forwarding calls with screening
When play accept/reject prompt is configured in the Answered call cascade
option under Call Handling -> Remote Extension, TalkSwitch plays a pre-
recorded prompt to callers asking them to hold and then dials your call
forwarding number. When you answer the forwarded call, you hear a prompt
saying: “You have a forwarded call. To accept the call, press
. To reject the
call, press .” If you reject the call, it is routed according to the call
cascade option specified next to If a call is rejected from this ext.:
When play caller’s name first is configured in the Answered call cascade
option, TalkSwitch plays a pre-recorded prompt to callers asking them to
record their name at the sound of the tone. TalkSwitch asks the caller to
hold and dials the call forwarding telephone number. When you answer the
forwarded call, TalkSwitch plays a pre-recorded prompt saying: “This is call
* *
* *
*
* * * *
#
*