Talkswitch 24-CA - Manual (Page 149)

U S I N G T A L K S W I T C H 1 3 7
forward, you have a call from...” and plays the recording of the caller’s
name. To accept the forwarded call, press
on your telephone keypad,
re-route the call to its call screening call cascade options by pressing .
When either screening option is used, music on hold is enabled and you are
not using the 3-way calling feature (Same Line Connect) to forward calls, the
caller hears music while TalkSwitch is waiting for the remote extension to
accept the call.
If a forwarded call is not answered or the line is busy, TalkSwitch performs
the following, based on how the call was originally forwarded:
• If the call was automatically forwarded, it follows the remote extension’s
No Answer or Busy call cascade action.
• If the call was manually forwarded, it follows the remote extension’s No
Answer or Busy call cascade action. This action can be changed to ring
the extension back to the person who performed the transfer.
• If the call was conditionally forwarded, it follows the call cascade action
in the No Answer or Busy for the original extension selected.
3.7.4 Calls over VoIP with IP phones and Gateways
If teleworkers are connected to the system via a certified compatible IP
device (i.e. gateway or IP phone), there are several ways for them to interact
with TalkSwitch.
Making calls
Once the phone or gateway is registered with the TalkSwitch IP server, calls
can be made as follows:
1. At dial tone, dial a phone number associated to any of the other
locations.
2. At dial tone, dial a phone number associated to one of the VoIP numbers
on TalkSwitch. Ensure that an auto attendant is programmed to answer
this line. Once the auto attendant has answered, dial an extension, VoIP
location or voice mailbox. To place calls through the regular phone lines,
you must activate and configure a call bridge account (see 2.5 Call Back/
Call Bridge on page 98). To access regular phone lines dial 9 and enter
the password for call bridge.
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Currently, TalkSwitch does not place calls on hold or transfer calls when
you call other locations, since the call does not actually go through
TalkSwitch.