Talkswitch 24-CA - Manual (Page 75)

T A L K S W I T C H C O N F I G U R A T I O N 6 3
Forwarding calls to a ring group
•
Manually from a local extension:
• From an auto attendant:
Auto attendants can be configured to send calls to ring groups just as
they do to extensions. The auto attendant might say: “To reach the sales
department, press 1, to reach Mrs. A‘s office, press 2, or press 0 to reach a
receptionist.” You could use this auto attendant as a company greeting or
within a call cascade sequence at a ring group.
• From a call cascade:
The call cascade sequence can route the call to ring group 300.
Example: If there is no answer at your desk, the call is transferred to the
sales department. If no one answers the phone in sales, the call is
forwarded to your voicemail. If music on hold is enabled, the caller hears
music throughout the entire process.
2.2.10 On-Hold/Ringback
The Music on Hold feature lets you provide music or a recorded message for
callers while they are waiting to be routed or transferred.
Callers tend to react more positively to transfers or waits if they hear music.
Companies can also play recorded advertisements or provide information
about their business.
There are two ways to add music on hold to your system:
• an external audio source
• an internal file
2.2.10.1 External audio source
An external audio source could be a CD player, tape player or a PC media
player that you connect to TalkSwitch.
Advantages: The variety and length of music are virtually unlimited.
Disadvantages: Requires extra, dedicated equipment to be connected and
running constantly with separate sound sources for each unit
1. Connect your external audio source to the unit using an 1/8" mono cable.
Analog phone: Press Flash and the ring group number
IP phone: Press Xfer or Transfer and enter the ring group
number, then press Dial or . #