Talkswitch 24-CA - Manual (Page 77)

T A L K S W I T C H C O N F I G U R A T I O N 6 5
On-Hold Settings
There are three options when callers are placed on hold:
1. Play ‘double beep’ tones to callers when they are on hold. This is the
default setting. No additional configuration is required.
2. Play music whose source is connected to the MUSIC jack, if you have a
music source connected to the music jack.
3. Play music from file loaded on TalkSwitch, if you have a sound file
loaded. You can convert MP3 and other file formats using a utility
like Audio Converter or Ripper. Download a converter at:
www.audioi.com. Check the volume of music on hold with a test
call. Adjust the levels as required. This setting is not real-time. Save
the configuration to the unit and make another test call.
2.2.10.2 Internal audio file
You can load a digital audio file into memory.
Advantages: No additional equipment is required. You can use the same file
for all units in the system. This provides seamless music for calls transferred
across the network.
Disadvantage: The length of the recording is limited by your memory
capacity.
1. Connect the unit to your computer and open your configuration
software.
2. Select System Information -> On-Hold/Ringback.
3. In the On-Hold Settings section, select Play music from file loaded on
TalkSwitch See Figure 68.
4. Click the Load wav file... button. An information box displays the
required format for the digital audio file. This file must be 8 KHz, 8-bit,
mono, µ-law and saved as .wav format.
If your desired digital audio file conforms to the required format, click Yes,
or else click No to exit.
Memory can be expanded by adding TalkSwitch memory cards.