Talkswitch 24-CA - Manual (Page 97)

T A L K S W I T C H C O N F I G U R A T I O N 8 5
2.4.2.4 Automatic fax detection
If a fax call is detected then:
TalkSwitch can automatically detect incoming faxes and route them to your
fax machine. To do this, the auto attendant must answer all incoming calls
and listen for the CNG tone emitted by the incoming fax call. If a CNG tone is
detected within nine seconds, the call is identified as a fax. If no CNG tone is
detected, the auto attendant will wait for the caller to dial the appropriate
digits or hang up.
go to ring group You can provide a single-digit option to ring
an extension ring group.
go to auto attendant TalkSwitch can direct callers to multiple levels
of auto attendants. For example, you might
want to use your main auto attendant to
provide language options like “press 1 for
English, 2 for Spanish.” In this example, you
configure option 1 to go to auto attendant 2
(English version) and option 2 to go to auto
attendant 3 (Spanish version).
queue at ring group This directs calls to a group of extensions and
keeps callers on hold until a member of the ring
group is free to take the call.
play announcement You can set any unused voicemail to play
announcement only. Announcements are useful
for providing directions, business hours and/or
other information. Inform callers that they can
press
to return to the auto attendant or
you can program a 0 option to route to any
other extension or greeting.
go to directory If you want to enable callers to locate employee
extension numbers by last name, select this
option.
By default, TalkSwitch waits 1.5 seconds after your caller enters a digit
before following with another digit. If no other digit is received,
TalkSwitch follows the action set for the single digit. This allows caller to
use 1 for the auto attendant option and 111 as an extension number.
Some older fax machines do not emit a CNG tone and the auto attendant
cannot detect them as an incoming fax. Also, if your auto attendant
volume is set too high, or if your telephone lines are noisy, the auto
attendant may not be able to detect the incoming CNG tone.
*