5 no selection was made at the auto attendant, 6 additional features at the auto attendant – Talkswitch 24-CA User Manual

Page 98

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8 6

T A L K S W I T C H US E R G U I D E • N O R T H A M E R I C A

If you do not want to use fax detection, have the unit perform no action.

If you want automatic fax detection, configure your incoming fax line to
route faxes to extension 118. The default configuration assumes that your
fax machine is attached to extension 118 (113 for units with four extension
jacks).

2.4.2.5 No selection was made at the auto attendant

After the auto attendant has finished playing and no selection was made
within a specified number of seconds, the unit can route the call to any
extension including a fax machine, play an auto attendant or
announcement, go to a voice mailbox, go to the dial-by-name directory,
queue to a ring group or simply hang up.

2.4.2.6 Additional features at the auto attendant

The digits 6, 7, 8 and 9 are not available as programmable options. They are
used for other system features.

If 6 is dialed
If you press 6 at the auto attendant, you are able to configure and use
auto call back and prompted call back features. See 2.5 Call Back/Call
Bridge
on page 98 f
or more details about configuring call back and 3.11.2
Using call back
on page 145 f
or details on using call back.

If 7 is dialed
TalkSwitch uses 7 to precede PBX extensions of another Centrex or PBX
system. If TalkSwitch is not connected to another system, 7 is inactive.

If 80–88, or 9 is dialed
If you press 80–88 or 9 at the auto attendant, you can access Call Bridge
if it has been enabled. See 2.5 Call Back/Call Bridge on page 98 for more
details about configuring call bridge and 3.11.1 Using call bridge on
page 144 f
or details on using call bridge.

If you dial 6 at the auto attendant and Call Back is not enabled,
TalkSwitch answers with the prompt: “I am sorry, there is no matching
entry for these digits”.

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