SP Controls SmartPanel - Manual (Page 66)

Page 62 SmartPanel Configuration and Installation Guide
www.spcontrols.com © 2002-8 SP Controls, Inc. 930 Linden Ave. So. San Francisco CA 94080
P
ART
IV - S
UPPORTING
D
OCUMENTATION
This section provides supporting documentation for using your SmartPanel.
T
ROUBLESHOOTING
G
UIDE
This section provides basic troubleshooting for the SmartPanel. If you cannot solve a problem
with this guide, see Customer support in Contacting SP Controls.
PROBLEM:
I unpacked the Panel and plugged it in. It ran through a self-test and came up when I hit On, but it
soon turned itself off. It does this every time I turn it on.
DIAGNOSIS:
The Panel is configured at the factory for projector power feedback via RS-232 polling. If the
Panel is powered on without a connection to the projector, it automatically shuts itself off when it
receives no response from the projector.
SOLUTION:
Configure the Panel for your projector and installation, or connect the Panel to the projector.
PROBLEM:
The Panel does not appear to power up.
DIAGNOSIS:
The Panel always runs through a hardware self-test when power is applied. If the Panel LEDs
and back-lit Legends never illuminate, the Panel is not receiving power.
If the Panel visibly runs through a hardware self check when powered on, power is not the
problem.
SOLUTION:
Ensure power from the provided 12V DC Power Supply is correctly connected to the Panel
through either the main or optional 12V+ power inputs as shown in Figure 27: Wiring Panel
power.
Check the polarity of the power inputs. If you are using the supplied Terminal Blocks, make sure
they are connected as shown in Figure 26: Installing the phoenix connector terminal blocks.
The Panel is diode protected from incorrect polarity.
PROBLEM:
When I power-on the Panel, all of its indicators slowly and continuously cycle.
DIAGNOSIS:
The Panel is repeatedly resetting and running through its hardware self-test.