Doremi ShowVault / IMB - Manual (Page 86)

____________________________________________________________________________________
SHV.OM.001293.DRM Page 86 of 146 Version 1.5
Doremi Labs

User will be connected to the selected ShowVault remotely.
10.2.2 Remote Login from a Windows PC
From a Windows PC, the user will need to install an ssh client to login remotely. An example
ssh client is PuTTY, a free ssh client that can be found on the Internet. The connection and
login process is similar to that described in Section 10.2.1 for a Linux computer.
10.3 Generating Status Reports
When a problem appears on the ShowVault (freezes, loses video or audio output), a report can
be generated that gives detailed technical information on the nature of the problem. This file can
be sent via email (or FTP) to the engineers at Doremi Labs to determine the reason and to
address any fixes/updates that may be needed to resolve the issue.
To generate a status report, execute the following command from the terminal prompt after the
problem occurs and before rebooting the server:

Type: sh /doremi/sbin/report.sh and then press Enter.

This command will generate a report file in the /doremi/tmp folder.

The user can then connect via FTP client to obtain the report that will need to be
provided to Doremi.
To write the report file to a USB drive do the following:

Plug in the USB drive.

The USB will be automatically scanned and mounted in Read-Only mode.

Follow the instructions below to remount and write to it.

Type: mount -o rw,remount /media/usb0/ and then press Enter. Drive will mount in
read/write mode.

Type: cp /doremi/tmp/drmreport_xxxx.tgz /media/usb0/ (where xxxx represents the
actual date of the file) and then press Enter. The command will copy the report onto the
USB drive.

Type: sync and then press Enter. The command will commit the copy to the drive.

Type: umount /media/usb0/ and then press Enter. The command will un-mount the
drive and the file will be on the USB drive.