Enterasys Networks CSX6000 - Manual (Page 471)

Central Site Remote Access Switch 471
V ERIFYING S YSTEM O PTIONS
Verifying a Semipermanent Connection
3. On the CyberSWITCH:
a. Enable the call trace message option by issuing the trace on console command.
b. Erase the current system messages (issue the er console command).
c. Initiate a call from the remote device to the CyberSWITCH.
d. The remote device should indicate it is waiting for a callback.
e. Display the system messages (issue the dr console command). You should see the
incoming call and possibly some proceeding/alerting messages, a connect, then a
disconnect. In approximately 300 seconds, you should see an outgoing call to the remote
site and a connect message.
f. The remote device should answer the incoming call and connect.
4. If the modem answers but n o pop up screen comes up to prompt for a callback number, make
sure the callback checkbox is checked for this device through CSM.
5. If you enter the phone number in the callback pop up but no call back ever occurs, check the
following:
a. Make sure you entered the correct number in the callback pop up.
b. Check to see if the phone number entered needs a Centrex digit (a 9 before the phone
number).
V
ERIFYING A
S
EMIPERMANENT
C
ONNECTION
Follow the same procedure outlined in the Dial Out section. If you can successfully use the call
device command to call the device assigned to the semipermanent connection, then the connection
is working. If not, follow the instructions actions in the dial out verification section.