Troubleshooting, General operation – ATEN KN Series 32-Port KVM over IP Switch with Dual Power/LAN (1-Local + 4-Remote Access) User Manual
Page 263
Appendix
245
Troubleshooting
General Operation
Problem
Resolution
I am confused about which
equipment the terms
Local
and
Remote
refer to.
Erratic Operation
The KVM over IP switch needs to be started before
any cascaded switches.
1. Make sure to power it on before powering on the
switch.
2. If the cascaded switch was started before the
KVM over IP switch, reset or restart the
cascaded switch.
Press and release the
Reset
I have been given an account
but I am unable to log in.
1. Make sure that you have correctly specified your
Username and Password.
2. Make sure that the administrator has given you
the necessary permission to access the switch.
3. Ask your administrator to see if the switch is
under CC management. If it is, he will have to
resolve the situation either by disabling CC
management on the switch (see page 164), or by
deselecting it on the CC server (see the CC User
Manual for details).
I can’t access the switch, even
though I have specified the IP
address and port number
correctly.
If the switch is behind a router, the router’s
Port
Forwarding
(also referred to as
Virtual Server
)
feature must be configured. See
page 260, for details.
When logging in from a browser,
the following message appears:
404 Object Not Found.
If a login string has been set, make sure to include
the forward slash and correct login string when you
specify the KVM over IP switch’s IP address.
(See
Sudden loss of network
connection.
Close your connection to the KVM over IP switch.
Wait approximately 30 seconds, and log in again.
No remote server video display
on the client computer.
Check that your KVM Adapter Cable’s firmware
version is the same as the version stored in the
switch’s Main firmware. See
Set the remote server resolution to 1280 x 1024 or
less.