Cannot connect the scanner to a destination by – Fujitsu Ricoh Fujitsu fi-7300NX Color Duplex Document Scanner User Manual
Page 192
Cannot Connect the Scanner to a Destination by Specifying a Host Name
Check the following points
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Is the DNS server information configured correctly? (page 192)
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Does the DNS server function normally? (page 192)
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Are the scanner and server connected to the network? (page 193)
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Is the scanner's IP address correct? (page 193)
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Is the IP address of the scanner used for other communication devices? (page 193)
●
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Is there a firewall device on the same network as the scanner and the server? (page 194)
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Are the settings on the scanner that are related to the server specified correctly? (page 194)
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Are the settings on the server specified correctly? (page 194)
If the problem persists, check the items in
Before You Contact the Scanner Service Provider (page 217)
first, then contact the distributor/dealer where you purchased this product. Refer to the contact
information in the Contact List if supplied with this product, or refer to the contact information in the
Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an
inquiry.
●
Is the DNS server information configured correctly?
Solution
Check the DNS server settings for the scanner in the following procedure:
1
On the touch screen, press
→ [Scanner Settings] → [Network].
2
Perform one of the following according to the connection method.
For Wi-Fi, press [Wi-Fi] → [DNS Server].
For Wired LAN, press [Wired LAN] → [DNS Server].
3
On the [DNS Server] screen, check the setting items for the following.
●
Whether the DNS server settings is enabled
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Whether the primary DNS and secondary DNS settings are correct
●
Does the DNS server function normally?
Solution
Check whether the DNS server functions normally by following the procedure below.
1
On the touch screen, press
→ [Scanner Settings] → [Network] → [Check connection (Ping)].
Troubleshooting
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